another crased again during boss battle [LOCKED]

[Romer20]

its my 3 time to battle to get reward so sad

[Astraea]

its my 3 time to battle to get reward so sad

Hi there,

 

I'm extremely sorry for the crash you've experienced and I understand how frustrating it can be. We are constantly trying to improve our sever stability, but it isn't perfect. We've recently done a maintenance on our servers that appear to have kept Red and Yellow a lot more stable, but Blue appears to still be a bit laggy. Unfortunately, we are unable to refund your losses being due to a crash or rollback. As stated in the Issue Guide:

Sometimes when the game crashes or gets stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as its responsibility. We are so sorry for your case, however, it will not have any action go further for your case.

To learn more on preventing rollbacks, please read this thread. By using the techniques listed in the aforementioned thread, the chances of you losing any recently acquired game objects are at a reduced rate. I understand that this may not pertain exactly to crashing whilst battling, but it should help for other crash cases that you may encounter.

 

As there is nothing more I can do to further your case, I'll now lock this topic and I wish you a good rest of your week.

 

 

 

 

- Locked -