Hi, it's been a long since i've last played , so I was in mood for returning to my old character yesterday. I downloaded last version and logged in. However for some reason game stucks in the map loading screen, music changes(from the loggin menu song to the viridian city song) but the screen is still suck on loading map. Is there anything i can do?

 

Of course i've checked server status ,and tried to loggin on every server available but still the same thing keeps happening.

Hi, it's been a long since i've last played , so I was in mood for returning to my old character yesterday. I downloaded last version and logged in. However for some reason game stucks in the map loading screen, music changes(from the loggin menu song to the viridian city song) but the screen is still suck on loading map. Is there anything i can do?

 

Of course i've checked server status ,and tried to loggin on every server available but still the same thing keeps happening.

Hi there,

 

As quoted in the Issue Guide:

For those who are running any OS below Windows 10:

1. Delete your PRO files
   
2. Disable Microsoft security essential/Windows Defender
   
3. Unzip PRO current version again
   
4. Add PRO folder to the "exclusion list" of MSE/WD
   
5. Enable Microsoft Security Essential/Windows Defender

For those who are running Windows 10:

1. Disable Windows Defender
   
2. Unzip PRO again
   
3. Add the folder to the "exclusion list" of Windows Defender
   
4. Re-enable Windows Defender

The source for both workarounds listed above is here.

 

If you're running Windows 10 and the above workaround doesn't work for you, alternatively try this (source here):

1. Have your Windows Defender on
   
2. Remove the files and unzip again
   
3. Open the game and close it
   
4. Go to the Windows balloon in the right corner
   
5. Open the virus scan
   
6. Restore the quarantined file
   
7. Open the game again, it should work now.
   
8. To avoid doing this in the future, add the game folder as an exception in your antivirus.

At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you.

 

Kind Regards, Astraea.

Thanks for your help :) I've followed the steps and it's working now. Hope I wont have any more issues :)

 

Have a nice day :)

Thanks for your help :) I've followed the steps and it's working now. Hope I wont have any more issues :)

 

Have a nice day :)

Glad to hear that everything is working for you now! I'll now lock this thread as your issue has been solved.

 

 

 

 

 

- Locked -