Swiftaquariula Posted March 31, 2018 Share Posted March 31, 2018 So I have registered an account, but if I enter those details into the program always says "Invalid Username or Password" even after I put the right details in after numerous times. Help please Link to comment Share on other sites More sharing options...
Astraea Posted March 31, 2018 Share Posted March 31, 2018 So I have registered an account, but if I enter those details into the program always says "Invalid Username or Password" even after I put the right details in after numerous times. Help pleaseHi there, Have you activated your account? You should have received an e-mail with an activation link. You could also log into your PRO Dashboard to see if that solves the issue; if you're able to log into the dashboard, you should be able to log into the game. If you've done the above to no avail, make sure your password doesn't contain special characters, such as "[] {} () é à ù %$#@!&* : ; . , º ª ¢ /\", as our client has issues with processing them. Also, make sure your password is not too long, as that could be another issue. Let me know if you encounter any more issues or these solutions do not work for you. Kind Regards, Astraea. PRO Rules ✽ Punishment Policy ✽ How to Report Please do not contact staff members for private support. Use the appropriate forums for your message as it may be of use to others. Unsolicited messages will be purified. Link to comment Share on other sites More sharing options...
Glunarr Posted March 31, 2018 Share Posted March 31, 2018 Check for capitals or if you entered a password in a different language! This is my signature. |YouTube| Name: Harry | IGN: Glunarr | Hobbies: Gaming, Editing | Age: 18 | Location: Greece If you have any questions, please send me a private message and we can talk there. Also, I know how to customize Discord Servers. If you are interested customizing your server, be sure to message me. Link to comment Share on other sites More sharing options...
Swiftaquariula Posted April 1, 2018 Author Share Posted April 1, 2018 Hi there, Have you activated your account? You should have received an e-mail with an activation link. You could also log into your PRO Dashboard to see if that solves the issue; if you're able to log into the dashboard, you should be able to log into the game. If you've done the above to no avail, make sure your password doesn't contain special characters, such as "[] {} () é à ù %$#@!&* : ; . , º ª ¢ /\", as our client has issues with processing them. Also, make sure your password is not too long, as that could be another issue. Let me know if you encounter any more issues or these solutions do not work for you. Kind Regards, Astraea. I have done all your suggestions but still to no avail. Link to comment Share on other sites More sharing options...
Astraea Posted April 2, 2018 Share Posted April 2, 2018 I have done all your suggestions but still to no avail.Hello again, Sorry to hear that none of the above worked for you. Can you try to resend the activation link to your e-mail here? Kind Regards, Astraea. PRO Rules ✽ Punishment Policy ✽ How to Report Please do not contact staff members for private support. Use the appropriate forums for your message as it may be of use to others. Unsolicited messages will be purified. Link to comment Share on other sites More sharing options...
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