how am i suppose to catch togepies if im stuck tryin to load in easter plateau

[Migoooo627]

[Julioor2]

I have the same problem, have you been able to solve it?

[Lexiie]

You can catch Togepis on other maps, they can also be Easter themed, but if you are stuck on that black screen so bad that you cannot even leave the map anymore, you might have to wait for someone to reset your character

[Astraea]

[ATTACH=full]10479[/ATTACH][ATTACH=full]10480[/ATTACH][ATTACH=full]10481[/ATTACH]

Hi there,

 

As quoted in the Issue Guide:

For those who are running any OS below Windows 10:

1. Delete your PRO files
   
2. Disable Microsoft security essential/Windows Defender
   
3. Unzip PRO current version again
   
4. Add PRO folder to the "exclusion list" of MSE/WD
   
5. Enable Microsoft Security Essential/Windows Defender

For those who are running Windows 10:

1. Disable Windows Defender
   
2. Unzip PRO again
   
3. Add the folder to the "exclusion list" of Windows Defender
   
4. Re-enable Windows Defender

The source for both workarounds listed above is here.

 

If you're running Windows 10 and the above workaround doesn't work for you, alternatively try this (source here):

1. Have your Windows Defender on
   
2. Remove the files and unzip again
   
3. Open the game and close it
   
4. Go to the Windows balloon in the right corner
   
5. Open the virus scan
   
6. Restore the quarantined file
   
7. Open the game again, it should work now.
   
8. To avoid doing this in the future, add the game folder as an exception in your antivirus.

At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you.

 

Kind Regards, Astraea.