I can not play

[Julioor2]

good morning, yesterday I activated a little more, and I had been playing for a while when the game took me out and from there I try to enter and only the black screen comes out.

 

that I have to do ?

 

Julioor2

[Astreus]

-Snip-

 

Hi there,

 

Have you made any recent updates to your security software?

 

First, can you try the following solution listed in the Issue Guide:

For those who are running any OS below Windows 10:

1. Delete your PRO files
   
2. Disable Microsoft security essential/Windows Defender
   
3. Unzip PRO current version again
   
4. Add PRO folder to the "exclusion list" of MSE/WD
   
5. Enable Microsoft Security Essential/Windows Defender
   

For those who are running Windows 10:

1. Disable Windows Defender
   
2. Unzip PRO again
   
3. Add the folder to the "exclusion list" of Windows Defender
   
4. Re-enable Windows Defender
   

The source for both workarounds listed above is here.

 

If you're running Windows 10 and the above workaround doesn't work for you, alternatively try this (source here):

1. Have your Windows Defender on
   
2. Remove the files and unzip again
   
3. Open the game and close it
   
4. Go to the Windows balloon in the right corner
   
5. Open the virus scan
   
6. Restore the quarantined file
   
7. Open the game again, it should work now.
   
8. To avoid doing this in the future, add the game folder as an exception in your antivirus.
   

 

Please do let me know if they work for you or not. If the above doesn't work, have you tried to log out and back in, or restart your client or redownload your client? Sometimes a drop in connection can cause an issue with loading maps and keep you stuck. Also, if you could share more details on the problem you're experiencing, it will greatly help me troubleshoot this with you.

 

Best regards,

Astreus.