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i lost my account password and email password

Chewyh
in Resolved General Support

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I have changed to a new email but i do not have access to this email anymore as I have lost its password. is the admin able to revert to my previous account email used? thank you.

I have changed to a new email but i do not have access to this email anymore as I have lost its password. is the admin able to revert to my previous account email used? thank you.

Hi there,

 

Sorry to hear that you lost access to your current e-mail. You can change your e-mail by clicking your name in the top-right corner and selecting "Account Details".

 

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You should be brought to a landing page; on the e-mail line, click "Change" and you'll be prompted to change your e-mail.

 

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Now, you'll be prompted to enter in the new e-mail and your current password; keep in mind that you may need to reconfirm this e-mail, so make sure it's typed in correctly! Afterward, "Save" and you're good to go!

 

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Kind Regards, Astraea.

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  • Author

its my pro dashboard. Not the forum account. Thanks for your help

Same,Pro dashboard is Problem,I wanted to change Email that i lost access but can't because of Verification,I really need a serious help.. :'(
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