I get an 'invalid username or password' error when i try to log in

I know I have the password right because i can log into gold server

 

I have done the merge on the account tab

I was reccomended that i reset my password, this didnt change anything

I get an 'invalid username or password' error when i try to log in

I know I have the password right because i can log into gold server

 

I have done the merge on the account tab

I was reccomended that i reset my password, this didnt change anything

 

Hello,

Please try changing your password again, only this time make sure that your password is alphanumerical.

Let me know if this works for you, until then,

 

Have a nice day!

Hello,

Please try changing your password again, only this time make sure that your password is alphanumerical.

Let me know if this works for you, until then,

 

Have a nice day!

 

hi

i have the same problem i cant logging in the new server silver and i reset my password, this didnt change anything.

i cant logging, why???

same too

hi

i have the same problem i cant logging in the new server silver and i reset my password, this didnt change anything.

i cant logging, why???

same too

Hi there,

 

To be 100% sure, make sure that your merging successfully went through, as a few players' merge was rolled back due to some errors. If you see the [Merge is required] button on your dashboard still, you will need to merge once again. Here's a screenshot of what that would look like:

 

 

Kind Regards, Astraea.

 

That' what i see when i run in to "Merge is required" link. What should i do now?

[ATTACH=full]12693[/ATTACH]

 

That' what i see when i run in to "Merge is required" link. What should i do now?

Hi there,

 

Please try pressing F5 a few times. If that fails, clear your cookies and browser cache. Let me know if this works.

 

Kind Regards, Astraea.

Hi there,

 

Please try pressing F5 a few times. If that fails, clear your cookies and browser cache. Let me know if this works.

 

Kind Regards, Astraea.

 

I followed instructions. It didn't change anything:/

I followed instructions. It didn't change anything:/

 

Maybie should i change my password? Isn't it a good way to fix it?

Maybie should i change my password? Isn't it a good way to fix it?

Hi there,

 

Changing your password won't fix the issue as it appears to be a loading error on your browser's side. Could you try to use a different browser to access your dashboard?

 

Kind Regards, Astraea.