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Hi

Whenever i try to log in, i get the message :"Invalid Username or password"

 

I have changed my password in the dashboard and in the game setting but It didn't solved the problem.

I didn't have a blue server acc.

Hi there,

 

Have you made sure that you've successfully merged? Certain players merges were rolled back due to some errors. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. You will need to merge if you see the [Merge is required] button, as shown below:

 

IEMnM3qgYffkSx1x.png

 

For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts.

 

If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post.

 

Kind Regards, Astraea.

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  • 4 weeks later...

Hey there,

Since the owner of this topic has successfully merged his account, I'll now lock this topic.

 

I wish you a good day, Armin.

 

- Locked -

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Do not contact Staff members for private support.

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