Account problems,lost progress

[Akilles]

Hello PRO Account Team!Sorry ,but cannot understand why my progress in the game had been erased.I was in sinnoh region in the 7th gym and now am trying to login (after had downloaded the latest version )and am starting from the begining in kanto.XD:(What's going on???

[Astraea]

Hello PRO Account Team!Sorry ,but cannot understand why my progress in the game had been erased.I was in sinnoh region in the 7th gym and now am trying to login (after had downloaded the latest version )and am starting from the begining in kanto.XD:(What's going on???

Hi there,

 

That is because you logged onto the Gold server; you will need to play on the Silver server in order to continue your progress.

 

Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts.

 

If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post.

 

Kind Regards, Astraea.