i have a big problem

[Skpfoev]

I link my account to the silver server and when I create a new character in the server gold, this is wrong

I do not have pokemons or pokedex or anything or even I could start again

[Astraea]

I link my account to the silver server and when I create a new character in the server gold, this is wrong

I do not have pokemons or pokedex or anything or even I could start again

Hi there,

 

Hi there,

 

You will need to play on the Silver server if you wish to continue your Blue server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file.

 

Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts.

 

If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post.

 

Kind Regards, Astraea.

[Skpfoev]

I wanted to start at the server gold, but the new character went wrong, as if it were an error or the game recognizes it, I do not let the game start, I do not have pokedex I do not have pokemons I can not write or speak I do not have items; I am practically a ghost and I do not know how to remedy it

[Skpfoev]

Hi there,

 

Hi there,

 

You will need to play on the Silver server if you wish to continue your Blue server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file.

 

Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts.

 

If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post.

 

Kind Regards, Astraea.

Edited April 20, 2018 by skpfoev

[Skpfoev]

I wanted to start at the server gold, but the new character went wrong, as if it were an error or the game recognizes it, I do not let the game start, I do not have pokedex I do not have pokemons I can not write or speak I do not have items; I am practically a ghost and I do not know how to remedy it

[Astraea]

I wanted to start at the server gold, but the new character went wrong, as if it were an error or the game recognizes it, I do not let the game start, I do not have pokedex I do not have pokemons I can not write or speak I do not have items; I am practically a ghost and I do not know how to remedy it

Hi there,

 

Your screenshot is completely normal if you've never played on the Gold server before. This is the starting area for new players and you'll need to head down to the first town. If you want to continue with all your Pokemon, items, badges etc. from Blue server, you will need to play on Silver, not Gold.

 

Kind Regards, Astraea.