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My account got banned in the merge? (error 403)

Ecundeadzz12
in Resolved General Support

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So I was on red server before the merge and fairly new to the game. once the merge happened my account was banned in the process for no reason. please help.

So I was on red server before the merge and fairly new to the game. once the merge happened my account was banned in the process for no reason. please help.
Hi there,

 

I'm extremely sorry for the inconvenience; If you were wrongfully banned, this is because there was a critical error when merging and the account was banned to protect your data. I've forwarded your case to the necessary staff members and they will look into your case as soon as possible. Please stay patient with us, and again, sorry for the inconvenience.

 

Kind Regards, Astraea.

ylJbQ.png

PRO Rules ✽ Punishment Policy ✽ How to Report

 

Please do not contact staff members for private support.

Use the appropriate forums for your message as it may be of use to others.

Unsolicited messages will be purified.

    •
    • Like 1
    • Author

    thank you for helping me just a little question what might happen to my membership?

    thank you for helping me just a little question what might happen to my membership?
    Hi there,

     

    Could you please try to re-merge now? In case you don't quite remember:

     

    Quick Reminder on how to merge:

    [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button:

    IEMnM3qgYffkSx1x.png

     

    [spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done!

    RdaPTSzG24SnmdjY.gif

     

    Kind Regards, Astraea.

    ylJbQ.png

    PRO Rules ✽ Punishment Policy ✽ How to Report

     

    Please do not contact staff members for private support.

    Use the appropriate forums for your message as it may be of use to others.

    Unsolicited messages will be purified.
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