Account lost

[Darkevile]

Hey support , i was an old player who used to play a lot to pokemon. I tried to reconnect to my account but silver server lost all of my data. When i connect in gold server my character has to start from the beginning.

 

Can you help me to bring back my old data thanks.

 

PS: i was playing in this account.

[Astraea]

Hey support , i was an old player who used to play a lot to pokemon. I tried to reconnect to my account but silver server lost all of my data. When i connect in gold server my character has to start from the beginning.

 

Can you help me to bring back my old data thanks.

 

PS: i was playing in this account.

Hi there,

 

Your data was not lost; you simply have not merged your Red and Blue save files yet in order to play on the Silver server.

 

Quick Reminder on how to merge:

[spoiler=Step 1]Log into your dashboard and click the [Merge is required] button:

 

[spoiler=Step 2]Select the desired merge option; once you get the successful merge dialogue, you're done!

 

If you have any concerns, be sure to check out the Common Merge Errors.

 

Kind Regards, Astraea.