Anditsgone Posted April 28, 2018 Share Posted April 28, 2018 I was disconnected from the game in the bug catching area, and for sure i was going to win. I'm a really new player and a good reward will be nice. Could i be teleported to the area where the pokemon is evaluated? Link to comment Share on other sites More sharing options...
Anditsgone Posted April 29, 2018 Author Share Posted April 29, 2018 And crashes again when i was on the safari with a rare pokemon. Link to comment Share on other sites More sharing options...
Nebulas Posted April 29, 2018 Share Posted April 29, 2018 Hi there Anditsgone Sorry for the inconvience you've expercienced. Could you please give us more info about the disconnection you had? Did the game crash and did you get a crash log? If this was the case, please attach the crash log here. To my knowledge, the server didn't crash today, and it might've been your internet dropping and causing the disconnection. With this said, I wish you a good day, and I'll await your reply. Kind regards - Nebulas Dedicated Support Team Rules - Terms and Conditions - Punishment Policy - Chat Rules DO NOT contact Staff Members for private support. Share your questions on the Forums as they can be of use to others. Unsolicited messages will be thrown into the abyss. Thanks! Kind regards - Nebulas Dedicated Support Team - Locked - Link to comment Share on other sites More sharing options...
Anditsgone Posted April 29, 2018 Author Share Posted April 29, 2018 I can't add a copy, the following message appears: The uploaded file does not have an allowed extension. But here's a print of the crash report: Link to comment Share on other sites More sharing options...
Nebulas Posted April 29, 2018 Share Posted April 29, 2018 Hi again Do these crashes happen a lot? Several fixes: - Clean Reboot - Run the game in Compatability Mode - Move the game from C:/ to another partition. - Install latest drivers - Log in as a different User. Rename the problem profile. Log in as the original user again. A new profile will get created. If the crash is gone, copy your over your user data from the corrupted one. Let me know if your issue has been resolved after doing this. Kind regards - Nebulas Dedicated Support Team Rules - Terms and Conditions - Punishment Policy - Chat Rules DO NOT contact Staff Members for private support. Share your questions on the Forums as they can be of use to others. Unsolicited messages will be thrown into the abyss. Thanks! Kind regards - Nebulas Dedicated Support Team - Locked - Link to comment Share on other sites More sharing options...
Anditsgone Posted April 29, 2018 Author Share Posted April 29, 2018 They don't happen a lot, i think crashes 3 times in a couple of weeks. But happen at the the most inconvenient times, thanks anyway for your help. Link to comment Share on other sites More sharing options...
Nebulas Posted May 1, 2018 Share Posted May 1, 2018 Please do try those fixes if the issue still persists. I'll now lock this topic. Have a nice day! Kind regards - Nebulas Dedicated Support Team - Locked - Rules - Terms and Conditions - Punishment Policy - Chat Rules DO NOT contact Staff Members for private support. Share your questions on the Forums as they can be of use to others. Unsolicited messages will be thrown into the abyss. Thanks! Kind regards - Nebulas Dedicated Support Team - Locked - Link to comment Share on other sites More sharing options...
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