Pkmnmaster123 Posted May 1, 2018 Share Posted May 1, 2018 I can get 't see my character , I see only loading screen 1 Link to comment Share on other sites More sharing options...
Astraea Posted May 31, 2018 Share Posted May 31, 2018 I can get 't see my character , I see only loading screenHi PkmnMaster123, As quoted in the Issue Guide:For those who are running any OS below Windows 10: Delete your PRO files Disable Microsoft security essential/Windows Defender Unzip PRO current version again Add PRO folder to the "exclusion list" of MSE/WD Enable Microsoft Security Essential/Windows Defender For those who are running Windows 10: Disable Windows Defender Unzip PRO again Add the folder to the "exclusion list" of Windows Defender Re-enable Windows Defender The source for both workarounds listed above is here. If you're running Windows 10 and the above workaround doesn't work for you, alternatively try this (source here): Have your Windows Defender on Remove the files and unzip again Open the game and close it Go to the Windows balloon in the right corner Open the virus scan Restore the quarantined file Open the game again, it should work now. To avoid doing this in the future, add the game folder as an exception in your antivirus.At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you. Kind Regards, Astraea. PRO Rules ✽ Punishment Policy ✽ How to Report Please do not contact staff members for private support. Use the appropriate forums for your message as it may be of use to others. Unsolicited messages will be purified. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now