When I click the server to log in, it logs in but straight away shows me the loading map screen. The bar is full, but it stays on the loading map screen......I've done all the work I've been told....But I still have a problem......my account name: raziel2016

When I click the server to log in, it logs in but straight away shows me the loading map screen. The bar is full, but it stays on the loading map screen......I've done all the work I've been told....But I still have a problem......my account name: raziel2016

Hi there,

 

The core of this issue is generally your antivirus blocking PRO from loading. As quoted in the Issue Guide:

For those who are running any OS below Windows 10:

1. Delete your PRO files
   
2. Disable Microsoft security essential/Windows Defender
   
3. Unzip PRO current version again
   
4. Add PRO folder to the "exclusion list" of MSE/WD
   
5. Enable Microsoft Security Essential/Windows Defender

For those who are running Windows 10:

1. Disable Windows Defender
   
2. Unzip PRO again
   
3. Add the folder to the "exclusion list" of Windows Defender
   
4. Re-enable Windows Defender

The source for both workarounds listed above is here.

 

If you're running Windows 10 and the above workaround doesn't work for you, alternatively try this (source here):

1. Have your Windows Defender on
   
2. Remove the files and unzip again
   
3. Open the game and close it
   
4. Go to the Windows balloon in the right corner
   
5. Open the virus scan
   
6. Restore the quarantined file
   
7. Open the game again, it should work now.
   
8. To avoid doing this in the future, add the game folder as an exception in your antivirus.

At the moment, these are the current known workarounds, so let me know if they work for you. If not, more details on the problem you're experiencing will greatly help me troubleshoot this with you.

 

Kind Regards, Astraea.

I did all that you said but still stuck in loading map screen

i left the game in route 10 in part of power plant.....When I asked again to enter the game i saw stuck in loading map

Now what can I do to solve the problem?

Now what can I do to solve the problem?

Hi there,

 

I've put your in your last visited PC to see if that fixes your issue. Can you log in and have a check?

 

Kind Regards, Astraea.

Hi there,

 

I've put your in your last visited PC to see if that fixes your issue. Can you log in and have a check?

 

Kind Regards, Astraea.

The problem was not resolved