I can't see my character and background like attached image.

-Snip-

 

Hi there,

 

Sorry for the inconveniences. Have you tried all the steps listed in ▶︎ READ THIS BEFORE MAKING A SUPPORT TOPIC ! ◀︎, under the Common Issues?

Quoting for visibility:

• Crash issues or other issues
  

Reinstall the client:

Other solution for the crash (follow 3 steps):

1. Unzip file with using WinRAR or 7zip

2. Disable anti-virus program

3. Restart computer

 

Mac UnZip Programs Suggestions:

1. The Unarchiver

2. WinZip5

3. Keka

4. BetterZiip

 

Others solution:

Update driver and reinstall Direct X

 

Also, remember to delete all the past PRO clients and folders you might have in your device, including the temporary files (https://tinyurl.com/deletetempfiles), and even from the Recycle Bin, before you re-download the new client.

I'm having the same problem. Everything is black, don't know why. I've already reinstalled the client, and i have DirectX12 on my notebook.