Hey,

I played this game a year ago and now had to change from red server to silver server.

 

Now ive no Items/Pokemon/pokedex/mount on silverserver and cant left the current city im at, becuase i get bugged back in the Pokemoncenter when i wild pokemon / or trainerfight appears.

 

Its been just 4 hours playtime, but i spend money for an mount and i would like to continue with my old Pokemon Team

Hi there Rageblade

 

I have forwarded your issue to those with higher power. Please remain patient until further notice.

Thanks in advance, and with this said, I wish you a good day!

 

Kind regards

- Nebulas

Dedicated Support Team

Hey,

I played this game a year ago and now had to change from red server to silver server.

 

Now ive no Items/Pokemon/pokedex/mount on silverserver and cant left the current city im at, becuase i get bugged back in the Pokemoncenter when i wild pokemon / or trainerfight appears.

 

Its been just 4 hours playtime, but i spend money for an mount and i would like to continue with my old Pokemon Team

Hi Rageblade,

 

Sorry for the inconvenience; it appears that your account was inactive for a year or more with low playtime, and therefore became a part of a mass account wipe on the Red server to stabilize the server and clean up the database. As we cannot retrieve your old data—given that it wasn't over 10 hours or more—the best I can offer you is an account reset and a coin capsule reimbursement for the coins that you used to purchase Coin Shop items.

 

Let me know if you're interested in taking this offer.

 

Kind Regards, Astraea.