Chengwithane Posted May 6, 2018 Share Posted May 6, 2018 I just download the game, but whenever I try to open the game, all I get is a black screen with Lugia's theme playing in the background. My laptop meets the minimum requirement and I have tries both the 32 and 64 clients but is met with the same problem. Link to comment Share on other sites More sharing options...
Nebulas Posted May 6, 2018 Share Posted May 6, 2018 Hi there If you have a black screen instead of the login screen when you start your game client, here are the quick steps to follow for an easy fix: ▪︎ Change your desktop screen resolution ▪︎ Launch your PRO game client ▪︎ Revert your resolution change back to your initial one You might also want to install the latest Display Driver updates, and Windows Updates. Please let me know if your issue has been resolved or not. Have a nice day! Kind regards - Nebulas Dedicated Support Team Rules - Terms and Conditions - Punishment Policy - Chat Rules DO NOT contact Staff Members for private support. Share your questions on the Forums as they can be of use to others. Unsolicited messages will be thrown into the abyss. Thanks! Kind regards - Nebulas Dedicated Support Team - Locked - Link to comment Share on other sites More sharing options...
Chengwithane Posted May 6, 2018 Author Share Posted May 6, 2018 Hi there If you have a black screen instead of the login screen when you start your game client, here are the quick steps to follow for an easy fix: ▪︎ Change your desktop screen resolution ▪︎ Launch your PRO game client ▪︎ Revert your resolution change back to your initial one You might also want to install the latest Display Driver updates, and Windows Updates. Please let me know if your issue has been resolved or not. Have a nice day! Kind regards - Nebulas Dedicated Support Team Yes it work perfectly thank you very much! Link to comment Share on other sites More sharing options...
Nebulas Posted May 6, 2018 Share Posted May 6, 2018 Glad to hear your issue has been resolved, thus, I'll now lock this topic. Have a nice day! Kind regards - Nebulas Dedicated Support Team - Locked - Rules - Terms and Conditions - Punishment Policy - Chat Rules DO NOT contact Staff Members for private support. Share your questions on the Forums as they can be of use to others. Unsolicited messages will be thrown into the abyss. Thanks! Kind regards - Nebulas Dedicated Support Team - Locked - Link to comment Share on other sites More sharing options...
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