Can't login

[Spoonmanusmc]

I merged my Red and Blue accounts. When I try to log into the Silver server, it says it can't "connect to the server". When I try to log into the Gold server, a screen with Doctor Oak pops up for a second and then it switches to a black screen that says "Loading Map" at the bottom with a progress bar that never fills and never changes. I let it sit at that screen for hours this morning and the progress bar never moved. Is there any way to fix this?

[N9ne1987]

check ur account name and email so that it can verify the merge just in case u forget... I hope u luck in your pokejournies

[Vlgnaruto]

I have the same problem and the account name and pasword is correct, what can I do?

[Astreus]

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Hi there, have you guys try the steps listed in the ▶︎ READ THIS BEFORE MAKING A SUPPORT TOPIC ! ◀︎? Quoting for visibility:

 

• Hit by a "Cannot connect to server" message
  

 

Follow these steps and you will be fine:

1. Check your requirements.

 

2. Please confirm that the server is online via the official server status link here.

Sometimes, the server can go down, but the website can show it as being online. Please be patient and try to use the F5 button again.

 

3. Please make sure your e-mail is confirmed, as you can login in forum without a confirmation, but you need it in-game.

 

4. Always make sure your client is up to date! You must download a new client each time when a new update is released: Client Download Repository (delete the old client before extracting the new one). You will be given a prompt before logging in ("Out of date version") if your downloaded client is not updated.

 

5. If you are receiving a "Can not connect to server" prompt, the best course of action to take would be to completely close the client, relaunch it and try again. Please read carefully step 2 before you read this step. Almost most cases for "Cannot connect to server" prompt is the server being down.

 

If you are able to see a "Logging in" prompt and it fades, please be patient as at this point, the client is attempting to establish a connection and/or will place your account in a temporary "ghost" queue. Afterwards, you will be placed into the server at a later time without being able to see the queue box. It happens when having many people join in server, so try to restart your client and try again. It can take 3-5 times for the queue to be shown.

 

If you are receiving a “Server locked” prompt, then that means that the server has been locked by an Administrator and a server maintenance is imminent. So follow step 2 and wait for the server reboot to be done.

 

6. If after loading up the launcher (and after when you press the "Login" button) the message "Connecting to server" appears and afterwards the screen freezes and nothing happens you will need to completely close the client and open it again (it can happen 3-5 times). Also always check if the server is down!

 

If that doesn't work, you might want to try to take a look at this one:

 

For those who are running any OS below Windows 10:

 

▪︎ Delete your PRO files

▪︎ Disable Microsoft security essential/Windows Defender

▪︎ Unzip PRO current version again

▪︎ Add PRO folder to the "exclusion list" of MSE/WD

▪︎ Enable Microsoft Security Essential/Windows Defender

 

For those who are running Windows 10:

 

▪︎ Disable Windows Defender

▪︎ Unzip PRO again

▪︎ Add the folder to the "exclusion list" of Windows Defender

▪︎ Re-enable Windows Defender

 

The source for both workarounds listed above is here.

 

If you're running Windows 10 and the above workaround doesn't work for you, alternatively try this source here:

 

▪︎ Have your Windows Defender on

▪︎ Remove the files and unzip again

▪︎ Open the game and close it

▪︎ Go to the Windows balloon in the right corner

▪︎ Open the virus scan

▪︎ Restore the quarantined file

▪︎ Open the game again, it should work now.

▪︎ To avoid doing this in the future, add the game folder as an exception in your antivirus.

 

 

Please do let me know how that goes for both of you.

 

Best regards,

Astreus.