help me! [SOLVED]

[Phmaster13]

I need help my account is of Red Server ok I update my game and put for log ok show two servers red and gold i log on gold more dont have my pokes my character my clothes dont have any start all again ok i try log on silver and dont have my account lol please I DONT want loose my account i work much for this

[Astraea]

I need help my account is of Red Server ok I update my game and put for log ok show two servers red and gold i log on gold more dont have my pokes my character my clothes dont have any start all again ok i try log on silver and dont have my account lol please I DONT want loose my account i work much for this

Hi there,

 

Your Red game data is safe, you simply need to merge first before logging into Silver.

 

The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red server progress. You will need to merge game data files from both servers in order to play on the Silver server. You have an option of keeping both accounts if you have 200h playtime on each save file.

 

Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts.

 

If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post.

 

Kind Regards, Astraea.

[Armin]

As you have successfully merged your account, I'll now lock this topic.

 

Have a great day!

Armin