Andruxs Posted May 31, 2018 Share Posted May 31, 2018 Hi mr.. I have to ask you.. What happen with my account?? I don't have my pokes.. Why?? Don't have anything... I played for a lot time Please check this problem Link to comment Share on other sites More sharing options...
Astraea Posted May 31, 2018 Share Posted May 31, 2018 Hi mr.. I have to ask you.. What happen with my account?? I don't have my pokes.. Why?? Don't have anything... I played for a lot time Please check this problemHi there, Your account data is safe. The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red server progress. You will need to merge game data files from both servers in order to play on the Silver server. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. You have an option of keeping both accounts if you have 200h playtime on each save file. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea. PRO Rules ✽ Punishment Policy ✽ How to Report Please do not contact staff members for private support. Use the appropriate forums for your message as it may be of use to others. Unsolicited messages will be purified. Link to comment Share on other sites More sharing options...
Andruxs Posted May 31, 2018 Author Share Posted May 31, 2018 Hi there, Your account data is safe. The Red and Blue server has recently merged to make up the Silver Server, and the Yellow Server is now renamed as the Gold Server. Therefore, you will need to play on the Silver server if you wish to continue your Red server progress. You will need to merge game data files from both servers in order to play on the Silver server. Please note that even if you only played on one server, you will have to do the merge to remove the unused account from the server. You can do that on the dashboard. You have an option of keeping both accounts if you have 200h playtime on each save file. For more information regarding the merge, please read the Server Merge FAQ. Please note that some accounts will not be able to merge if you have more than 1000 Pokemon combined, or if you were banned on one of the servers; in this case, you will need to keep them as separate accounts. If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post. Kind Regards, Astraea. Its no safe.. I can't enter in silver server, only gold, and don't have nothing there...look to my date created account 2015.. Link to comment Share on other sites More sharing options...
Andruxs Posted May 31, 2018 Author Share Posted May 31, 2018 How i do the combination? Where? Link to comment Share on other sites More sharing options...
Astraea Posted May 31, 2018 Share Posted May 31, 2018 Its no safe.. I can't enter in silver server, only gold, and don't have nothing there...look to my date created account 2015..Hi Andruxs, That is because you didn't merge your Red and Blue account yet. However, I've gone ahead and done that for you as I can't make my last post any clearer, so try logging into Silver and tell me if you can log in now. PRO Rules ✽ Punishment Policy ✽ How to Report Please do not contact staff members for private support. Use the appropriate forums for your message as it may be of use to others. Unsolicited messages will be purified. Link to comment Share on other sites More sharing options...
Andruxs Posted May 31, 2018 Author Share Posted May 31, 2018 I love you... Thanks Link to comment Share on other sites More sharing options...
Astraea Posted May 31, 2018 Share Posted May 31, 2018 I love you... Thanks Glad to hear you've logged in just fine. I'll now lock this topic as your issue is solved, have a good day. Kind Regards, Astraea. - Locked - PRO Rules ✽ Punishment Policy ✽ How to Report Please do not contact staff members for private support. Use the appropriate forums for your message as it may be of use to others. Unsolicited messages will be purified. Link to comment Share on other sites More sharing options...
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