Server crash during boss fight

[Marcich2]

Hi, I battled Boss Chuck during Server Crash and he's on cooldown now. Is it possible to reset it?

Edited June 9, 2018 by marcich2

[Armin]

Hello @marcich2,

 

I’m sorry to hear about this inconvenience; unfortunately disconnects against Bosses count as losses. I regret to inform you that we can’t either reset your cooldown or refund your prize as it would be unfair to those who experienced this problem in the past. We're always trying to improve our sever stability; it has improved a lot, but it isn't perfect and can crash sometimes.

 

As stated in the Read This Before Making A Support Topic

Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

 

If the disconnect was caused by connection issues on your side, you may want to check your internet stability

• Call your internet provider.

• Troubleshoot Your Hardware.

• Opt for a wired connection if you’re using a wireless connection.

• Turn Off Bandwidth-Hogging Plugins and Apps.

• Try a New DNS Server.

 

I know it could be frustrating to disconnect against a boss but please keep in mind that you will be able to refight Chuck in 12 days! I hope you understand, have a great day!

Armin