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Lost Pokémon

Charizard710
in Resolved General Support

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So I was farming for shiny charmander in cinnabar mansion and I caught a shiny charmander and it said server maintenance in 10 minutes so I logged out and when I can back I didn’t have my shiny charmander :(

Hey @Charizard710,

 

I’m sorry to hear about this inconvenience. I regret to inform you that we can't refund your Shiny Charmander as it would be unfair to those who experienced this problem and didn't get their Pokémon back.

 

As stated in Read This Before Making A Support Topic,

  • Lost by crash issues (Including disconnections and rollbacks)

 

Some times when the game crashes/stuck, you might lose your a bit of your progress. Keep in mind that game is in BETA and crashes can happen any time. You will not be given anything you lost in a rollback/crash/stuck as it's responsibility. Please take the time to read the following thread Hit by a rollback. We are so sorry for your case, however, it will not have any action go further for your case.

 

Once again, I'm really sorry for the issue that you had but unfortunately there is nothing we can do about it. I hope you understand, have a great day.

Armin

PTpw.gif

 

General Support ⚔ PRO Discord ⚔ Game Guides ⚔ Mapping Bugs ⚔ Rules

 

Do not contact Staff members for private support.

Use the appropriate forums as it may be helpful to others.

Unsolicited messages will be cleaned by Levi.

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