I'm trying to log in. I played a while back but now when I play it says incorrect password. I've changed my password on the website a few times now and it still says it's the wrong password. I don't understand.

I'm trying to log in. I played a while back but now when I play it says incorrect password. I've changed my password on the website a few times now and it still says it's the wrong password. I don't understand.

Hi there,

 

As your account existed before the Silver and Gold servers were created, you will need to merge your Red and Blue save data in order to log into the Silver server. You appear to be getting this "Invalid Password" prompt because you haven't done so. You can complete the merging process on the dashboard. For more information regarding the merge, please read the Server Merge FAQ.

 

If you encounter some issues, be sure to check out the Common Merge Errors: FAQ before making another post.

 

Kind Regards, Astraea.