Night1245

so im not really sure what to do i thought i was banned so i did a ban appeal for this issue but i check my account status and it say active so im like then a staff member contacted me saying my account wasn't banned that the jail in pewter city is just a map like every other map im like ok but i dont think the staff member realize im stuck in here and cant get out now with that being said ive try everything to get unstuck from /ref to uninstall the game an reinstalling i would use escape ropes but when i ended up in the jail most of my items were gone ive even try battle someone and losing on purpose to blackout at a pokemon center but it just heals my pokemon inside the jail so yeah idk what to do