Yamette

Hey @Fjabio The 2 grunts should now be around, sorry for the inconvenance.

Hi @Strangeler I reseted your quest. Now you should be able to do the quest properly.

Wb!

Hey @Abygaelle, Sorry for the inconvenience, It should be fixed now. Waiting for your answer, Regards, Yamette

Hi [uSER=192431]@mokanody30[/uSER] Unfortunately, I can confirm and assure you that you have lost the first battle against Kyurem. Our TOOLS show us specific data/info of an account and update themselves for every single important action that a player carry out. For example, we can see if a player has beat a specific NPC, a specific gym, if they have battled and lost against a specific boss and so on. It is not possible for them to show wrong information in any way. In your situation, our TOOLS clearly show that you have lost the first battle against Kyurem (might have been a disconnection or a simple battle loss) and this is the reason of why you didn't obtain the reroll ticket. Unfortunately we cannot offer you a new reroll ticket, or reset the quest for you giving you a second chance, as that would be against our policies and would be extremely unfair to every other players. I'm sorry to disappoint you but I hope you can understand. As the initial question has been cleared and we cannot offer further support with this situation, as that's not a bug or similar, I will now proceed with locking the thread. If you have any further questions about PRO, do not hesitate to create a new thread. Have a wonderful day !

Hey [uSER=192431]@mokanody30[/uSER] , Sorry for the inconvenience, but it seems likes you lost 1 time to the first battle with kyurem. It means that Joey wasn't in good health when you take him back to his mom. Hope i've clarified it for you! Merry Christmas!

Hi @Randomopkid and @Wacky89, Thanks for the feedback. The boss is now fixed and I resetted your cooldown for the boss, means that you can now rebattle him. Kind Regards

Hey @Kazuma5802, Devon is located on Slateport Museum 2F.

Hey @Kazuma5802, It seems like you havent talk to Devon after you beaten Jackson. To unlock your way to Mauville, you'll have to talk to him, and then, the both pokemon will go away! Regards, Yamette

Hey @magicalcatyuumi, Your cooldown has been reseted, you can now do the boss again.

Hello @magicalcatyuumi, Sorry for the inconveniences, thanks for the feedback, the bug is now fixed. Regards, Yamette

Hi @Rasbir, Sorry for the inconvenience, Thanks for your feedback, the problems is now fixed! regards, Yamette

Hey @KinhThoai , Sorry for the inconvenience, You should now be able to see the Nurse Joy. Regards, Yamette

Hey [uSER=1752973]@ItsBigShaq[/uSER], Sorry for the inconvenience. Your cooldown has been reseted. You can now battle again Medusa and Eldir. Thanks for the feedback. Regards, Yamette

Solved in game.

Sorry for the inconvenience, Could you please retest? Should be fixed now. Thanks in advance!

Hey @Lola, Registeel should be now visible in the Iron Chamber. Could you please check it and says me if it worked? Regards, Yamette

Hey @Lola , Sorry for the inconvenience. Could you say me if you already have caught one of these legendary titans: Regirock / Regice. Kind regard, Yamette

Hey @AnkouBreizh, As we already said, you need to provide SCREEN SHOTS of your problem. As I already said, I checked ALL your variable concerning the SS Anne quest, and there are no problems. So please provide screen shot so we can help you more. Kind regard, Yamette

Hey @AnkouBreizh, I've checked ALL your variable regarding the SS Anne quest, and they seems fine. Can you send a screen shot of what is making you stuck in the quest please? Kind regard, Yamette

Hey, sorry for the inconvenance. Could you say me which sailor you talked with to travel here ? (Vermilion City, Olivine City, Slateport City, Canalave city) Thanks!

Hey @Alixx7 , Sorry for the inconvenience. Talk to the nurse joy in celadon city, and you should be able to battle michael. Thanks and do not hesitate to say it if your problem has been fixed!

Hey @CandyZombie , sorry for the inconveniences. Could you try to go out of the oak's lab, and tell me if it's fixed. Thank you!

Hey [uSER=1801171]@civ98[/uSER], Sorry for the inconvenance, when you'll enter again the Viridian City Subway, this should be fixed. Tell me if it works, if you have others issues, let us know. Have a nice day!

Hey, Thanks for this report. The cooldown checker is now fixed. Have a nice day!