Criminous

I was having this problem with every encounter, but I reinstalled the game and went back to normal. but about clefable, I would like to have the opportunity to capture... the gold server was having many oscillations and falling a lot, while the silver server was not having problems Sorry for my English, I don't understand it very well

I had two serious problems during the game, one of them is with the server inconsistency the game crashed when capturing the Valentine's Day clefable, I missed the chance to capture. as you can see in the photo any battle I enter the options do not work (items, fight, run, pokemon). since yesterday I can't play because of this problem need help, thank everyone!