Kubrick

Hi. Thank you for contacting us about your issue. Can I ask if you are trying to login via Mobile or PC, please? In either case, the first solution I could suggest is uninstalling/reinstalling the game entirely. Make sure that before you do, you delete every PROClient files including temporary files. Make sure nothing related to PROClient remains before reinstalling the game. Once you are certain no files are left on your Mobile or PC, go to this link and download the Client to your corresponding system. I'll kindly ask you to try the steps described above. If after reinstalling the game the situation doesn't appear to be fixed, come back and mention it here so we can proceee with further assistance. If you could join some screenshots of the error process, it would be tremendousely appreciated. Looking forward to your reply, - Kubrick

Hello again. Thank you for answering the questions. Everything isn't lost. Going by your answers, I believe the situation would call for you to try and get it via Birth Island by using a Mysterious Ticket. Sadly, Nikola cannot restore the chosen Sword of Justice Pokémon after missing to catch them. Only by encountering it on Birth Island will you get a chance to catch it again. I understand this may not be ideal or the situation you hoped for, and for that I present you my sincere apologies. If I am not mistaken, the spawning system of Birth Island was changed in December 2024, so it shouldn't be as long or hard to find your Legendary Pokémon again. We hope the information provided will be useful to you. Please feel free to come back and ask if you have any other question, comment or issue in the future. Good luck in your adventures! - Kubrick

Hi. Thank you for contacting us about your issue. I wanna ask a few questions to more accurately assess the situation and provide assistance. 1. When you say you did the Cobalion fight, do you mean that you went to the Icy Isles Labyrinth map and completed the quest there? (Where the Sailor takes your Pokémon and gives you a Form Oshawott that you gotta train then defeat the NPC Athos) 2. When you said "I choose Terrakion but sadly it got defeated", do you mean that you got to the end of the quest where Nikola in Matsuki Village mentions that one of them would like to join your team, you went to the Mountain Area Maze and got into battle with the Wild Terrakion level 50 but sadly it fainted before you caught it? 3. Can I ask to which Nikola NPC you went to when you said the next day you went back to check on Nikola again but he couldn't do anything for you? (More precisely, was it the Nikola NPC in Matsuki Village or the Nikola NPC in the Unknown Place) Please try to answer these questions to the best of your knowledge. I will try and get information in the meantime and will do my best to provide assistance. Looking forward to your reply, - Kubrick

Hello again. Glad to know the issue was fixed. You are very welcome. I'll go ahead and lock this thread now. Please always feel free to come back and ask if you have any other question/issue in the future. Good luck in your adventures! - Kubrick

Hello again. I have spoken with my fellow Staff Members. This is a bug that they are aware of and are working on fixing. The bug occurs when a player logs out immediately when finishing a battle (clicking the last move) and learning a move on any of their Pokémon. After logging back in, players can move again, but the issue reappears after the next battle (whether against an NPC or a wild Pokémon battle). In the meantime, a solution was proposed to hopefully allow you to continue progressing. What I would ask you to do is before interacting with Super Nerd Quinn, close the PROClient entirely. Then, reopen it again and log back in. When you'll do, you should be able to fight the Super Nerd Quinn and the text should finish allowing you to continue the story. Please try the solution described above and come back to tell us if you managed to continue forward with the story. If the solution offered didn't fix the issue, we'll continue with further assistance. Looking forward to your reply, - Kubrick

Hello again. Thank you for providing a video file, I have forwarded the issue to my colleagues. We will do our best to work out a solution and I will come back to you as soon as possible. Your patience is appreciated. Looking forward coming back to you with a solution, - Kubrick

Hello again. I forwarded the issue to my colleagues. I again ask for you patience while we investigate and work a solution. Would it be possible for you to send a screenshot of the NPC blocking the entrance to the Team Aqua Hideout, please? Looking forward coming back to you with a solution, - Kubrick

Hello again. I consulted with my fellow Staff Members. It seems you have already cleared the Team Magma Hideout (the one in Jagged Pass showned in your screenshot). Your next step should be to go Lilycove City and take on the Team Aqua Hideout located on the upper right side of Lilycove. Surfing will be needed to access it, more details here and scrolling down to the "Lilycove City" section. Please try the solution described above and come back to tell us if you were able to continue your storyline. Looking forward to your reply, - Kubrick

Hi there. Thank you for contacting us about your issue. From what I see, I believe this may be due to a bug relating to the Resolution part of the Options. Maybe the Resolution settings were changed and again, a bug caused the GUI scale to not ajust. What I'd ask you to do is first, make sure the game is closed. Then reopen the Launcher again but do not login, stay on the login page. You will see the "Options" on the bottom right. There, try and switching the Resolution to "Fullscreen", apply/save and see if the GUI ajusted. Additionally, what you could try and do is switch the Resolution(640x480) to another one once to see if the GUI will ajust. If after trying these steps you notice that the GUI wasn't fixed, I'd ask you to uninstall/reinstall the PRO Client and making sure no file remain before reinstalling it (temporary files and making sure it's not in the Trash Bin still). If after all these steps your issue really isn't fixed, come back and mention it here so we can proceed with further assistance. Looking forward to your reply, - Kubrick

Hi. Thank you for contacting us about your issue. Since you were able to enter the Jagged Pass in the first place, it's fair to assume that you finished the MT.Pyre section of the Hoenn story entirely. When you went back to speak to the Old Man ontop of MT.Pyre, did you also speak to the Old Woman beside him? What I would ask you to do is kindly go back to MT.Pyre again and speak to the Old Man and Woman ontop. This should technically open up the Jagged Pass entry for Team Magma's hideout. If after making sure to have spoken to both NPCs again you go back to the Jagged Pass and the entry to the Magma hideout still doesn't open, come back here and mention it. In the meantime, I forwarded the situation to the appropriate members to see if they'd know of a solution. Looking forward to your reply and coming back to you with a solution, - Kubrick

Hello again. No inconvenience, we are here to help. Thank you for clarifying the situation further. Any type of screenshots would be appreciated. If you could show a screenshot of before the battle with Quinn and directly after finishing the battle, it would really help (including the dialogues if possible). Including any screenshot of before and after a Wild Pokémon Battle would also be appreciated. As for the allowed video format on the Forum, I believe either a .MKV or .MP4 file should do it, but keep in mind that there is a size limit to what can be uploaded. In the meantime, I have forwarded the issue to my colleagues to see if anyone would be aware of the situation. I will come back to you as soon as I have an answer. Your patience and comprehension is much appreciated. Looking forward to your reply and coming back to you with an answer, - Kubrick

Hello again. I am glad to know your issue was resolved now @Goatred. My apologies for not being available at the same time as you were, but the important is that the issue is fixed and you can resume your adventures. As for you @Unleashhell, I'd kindly ask you to make a thread in the General Bugs section of the Forum (here). Please describe the issue with as much details as possible and if you can, include some screenshots. Me or another fellow Staff Member will do our best to assist you. On that note, I will now lock this thread. Please always feel free to come back and ask if you have any other issues or questions. Good luck in your adventures! - Kubrick

Hi. Thank you for contacting us about your issue. The issue you are describing has been adressed on today's Discord announcement. The reconnection had a problem but the Developpers changed the reconnection timer from 45 seconds to two hours, so hopefully this should fix a big part of the issue. We hope the information provided will be useful to you. Always feel free to come back and ask if you have any future questions of issue. Good luck in your adventures! - Kubrick

Hello again. Can I ask if the issue about being stuck and unable to move after a battle is fixed after levelling your Pokémon? As for the Super Nerd Quinn part, can I ask what exactly happens when you interact with him now? Are you simply not able to interact and start the battle with him or is it the same thing than before, you defeat him, freezes, then when you log back you gotta fight him again? If you could include screenshots in your reply it would be tremendously appreciated. Looking forward hearing back from you, - Kubrick

Hello again. Please tag me here when you will be online, I will do my best to help you out. Looking forward helping you, - Kubrick