Kubrick

Hi. Thank you for contacting us about your issue. In this situation, the steps you took are the right ones: you have your Chansey faint via a Wild Pokémon battle to decrease it's happiness, then you battle and defeat Wild Pokémon until it's happiness raises back to 255. This should trigger your Chansey's evolution process. For Happiness evolutions, you usually don't need Mysterious Candies, the Happiness is what's required. If this didn't work, I have to assume maybe either your Chansey fainted during the Wild Pokémon battle which wouldn't award it happiness, maybe it was inadvertently holding an Everstone, maybe one Wild Pokémon battle wasn't enough to make it reach 255 Happiness or maybe you used some Herbal Medicines (which lowers happiness). What I would recommend you do is: - Have your Chansey faint again to a Wild Pokémon Battle. - Once it's revived, just as an extra measure, log off then log back in. When you log back, make sure your Chansey is not holding an Everstone and go back and defeat Wild Pokémon again. Have your Chansey be the one who actually defeats the Wild Pokémon. If after thoroughly going through the steps described your chansey still didn't evolve, kindly come back and mention it here so we can proceed with further assistance. Looking forward to your reply, - Kubrick

Hi. Thank you for contacting us about your issue. So in order to proceed further, you will need to deliver the Devon Goods to Devon himself. He's in the Museum in Slateport City that is currently blocked. I believe you have done it already but just in case, first things first before even going to Slateport City, you must go back to the Devon Corporation building in Rustboro City and speak with Mr. Stone on the top floor. Afterwards, in Slateport City, you must go inside the Shipyard which is East of the market area. Inside, you must speak with the same NPC you showed in your screenshot (the old man with the brown outfit) and he is the one who will unlock the Museum for you. From there, you must go inside, go to the second floor and speak with Devon to proceed further. I would kindly ask you to read thoroughly and make sure you went all through the steps as described. If after making sure you did absolutely everything you still cannot proceed, I'll ask you to come back and mention it here so we can proceed with further assistance. Looking forward to your reply, - Kubrick

Hi. Thank you for contacting us about your issue. Going by your description, if this happened on a computer, I believe the issue could be that maybe something was either physically interfering with the keyboard inputs or some other open program on your computer was causing some keys to not function properly. If you click on a Chatbox and it unselects it after a second or two, I have to assume some other input was activated somehow thus causing to unselect the Chatbox. If this happened on Mobile, it could maybe be some bug caused by another app opened or the system in general. What I would recommend you do is: 1. If this was on computer, restart your computer. Once it boots back up, before launching PRO, make sure no other program you don't need/use is opened. Make sure nothing is interfering with the physical keys on your keyboard, such as the Arrow keys being somewhat pressed, the Alt/Ctrl keys or any other key. If it's on Mobile, I would ask you to do the same and restart your device after closing all apps. Make sure your device is up to date with all it's updates. 2. If after doing this the issue still persists on computer, I would kindly ask you to delete all your PRO files and re-download the game here. If it's on Mobile, please do the same. If after going these steps you still experience the same issue, I would ask you to come back and mention it here with, if possible, some screenshots of any error message or In-Game screenshots of what you're experiencing. We'll keep looking until we find a solution. Looking forward to your reply, - Kubrick

Hi there @Halinh. Thank you for contacting us. Unfortunately, all Legendary Pokémon are shiny locked, thus it is not possible to find their Shiny variant. However, some events like the Summer Tournament can sometimes award such Pokémon to a player who reaches #1. Additionally, being a Staff Member is also a way to obtain them. With all that said, some Legendary Pokémon have Forms which are different than their regular Form. You can find a list here. We hope the information provided will be useful to you. As this answers your question, I will now lock this thread. Please always feel free to come back and ask if you have any other issue/question in the future. Good luck in your adventures! - Kubrick

Hi. Thank you for contacting us about your issue. Your Pokémon has been restored and should now be in your Boxes. In the future, I would kindly refer you to this topic as it is the best place on our Forum to post for this exact issue. With that said, glad to have been of help. I will now lock this topic. Never shy away to come back and ask if you have question/issues in the future. Good luck in your adventures! - Kubrick

Hi. Thank you for contacting us about your issue. You have my apologies for this unfortunate situation. Indeed, when a mail is deleted without having retrieved it's content, it also deletes the items with it. I believe that is unfortunately what happened here. In the future, I would recommend you to immediately retrieve items when opening a mail should there be any inside. We hope the information provided will be useful to you. Again, you have my apologies for this unfortunate situation. Do not shy away to come back and ask should you have any other question/issue in the future. Good luck in your adventures! - Kubrick

Hello again. Glad to have been able to help. I will go ahead and lock this topic, but do not hesitate to come back and ask again if you have any questions in the future. Good luck in your adventures! - Kubrick

Hi. Thank you for contacting us about your issue. Kindly come and mention here when you will be online, I shall assist you if I'm available as well. Looking forward hearing back from you, - Kubrick

Hello again. So I have asked my colleagues. It is currently not a bug, so you can rest assured that it's okay to use it. Just to let you know, the reply I got mentioned that this might be changed in the future, altough I haven't been said when exactly. So again, until this is done, you can use the Prison Bottle in the dungeon. As this answers the topic, I will now lock this thread. Do not shy to come back and ask again if you have any issue/questions in the future. Good luck in your adventures! - Kubrick

Hi. Thank you for contacting us about your issue. I would kindly forward you to the Region locked Pokémon megathread and make a similar post there. It's the best and designed place to get assistance for this exact type of issue. On that note, I will lock this topic for now. Do not hesitate to come back and ask again if you have any questions in the future. Good luck in your adventures! - Kubrick

Hi there. Thank you for taking of your time to come and mention this particular situation. I have forwarded the details to my colleagues. I will be back to you with an answer as soon as possible. In the meantime, good luck in your adventures! - Kubrick

Hi. Thank you for contacting us about your issue. Many thanks to @Mysticwind for pointing out the solution. Indeed, Servers were changed a while ago and so players need to go to the Dashboard to recover their character(s) from previous Servers. With your last reply, I will assume you managed to sucessfully recover your character(s) and will lock this topic for now. Do not hesitate to come back and ask again if you have any problems/questions in the future. Good luck in your adventures! - Kubrick

Hello again. Glad to see you got it at least. Indeed, always feel free to come and ask if you have any questions and also to point out bugs should you ever think there is. On that note, I'll lock this thread for now. Good luck in your adventures! - Kubrick

Hello again. Thank you for specifying. I haven't heard of any bugs reported recently of players not getting Z Crystals, but it's a possibility this could be the case. To try and confirm this, could I kindly ask you to redo the challenge again and if possible, to beat 7 Trainers instead of 6? If after doing this and winning all 11 matches with 7 wins of that specific type you really do not get your Z Crystal, I will go ahead and investigate further into it. You are not obligated of course, but if possible, to take screenshots of the last messages when you win the tournament would really tremendously appreciated. Looking forward hearing back from you, - Kubrick

Hi. Thank you for contacting us about your issue. Going with your description, there is more than one possibility of the issue could be. Maybe you have inadvertently kept previous versions of the PRO Client and with the release of the last one, files were downloaded in that same location and potentially they got mixed up within new and older PRO version, thus causing some crashes. In that case and as a general first potential solution, I would highly recommend you to completely delete every PRO file you have in your computer and redownload your appropriate version again here. When you'll have downloaded the game, before logging in, set your settings if you need to. If after making sure all PRO files are deleted from your computer and redownloading the game you still experience the same issue, I believe maybe the issue could be that your computer was using alot of ressources to run the game and maybe other apps opened at the same time. PRO doesn't take alot to run but it still uses ressources from your computer. If the game really crashed, your desktop was black and I assume you had to reboot the computer, it leads me to believe maybe the computer was handling a bit too much that it could at the time your issue happened. As a solution to this should it turn out to be the problem, I would recommend making sure all non-necessary apps are closed before running PRO so that more ressources are available for it to use. I kindly ask you try the solutions specified above. If after trying either and/or both you still experience the same issue, come back and mention it here so we can proceed with further assistance. Looking forward hearing back from you, - Kubrick