Kubrick

Hi. Thank you for contacting us about your issue. I have consulted with my colleagues about this situation. This seems to be related to the announcement made yesterday on the Official Discord about a scripting issue with Rare Candies. Now that the situation is resolved, I was told that some Items were removed from players's Inventories that were related to that scripting bug. I was assured noo legal Items were removed, only what was considered to have been acquired with or during this scripting bug. So your Rare Candies being lower isn't a bug, it is totally normal. We hope the information provided will help clear and make sense of the situation. Please always feel free to come back and ask if you have any other question, comment or issue in the future. Good luck in your adventures! - Kubrick

Hi there. Thank you for letting us know about this situation. I am glad it seems to be fixed and that you can continue with your adventures. I will forward this particular situation to my colleagues in case it may be an ongoing issue affecting other players as well. In the meantime, I will now lock this topic as resolved. Please do feel free to come back and ask if you have any other question or comment in the future. Good luck in your adventures! - Kubrick

Hi. Thank you for contacting us about your issue. I have looked into your Inventory on both Silver and Gold servers. Unfortunately, I was not able to find any trace indicating you ever had an Exp. Share. I noticed you had an Exp. Boost Potion and some Exp. Candy M, but I sadly never found an Exp. Share in your Inventories or in one of your Trades. To get an Exp. Share, you must go to either Route 2's Stophouse 3(Kanto), the National Park Stophouse 1 (in Johto), Mauville City's Stophouse 3 (Hoenn) or in Route 214's Stophouse (Sinnoh). In any of those locations, a Professor Oak Aide NPC will be there and by talking with him, he will provide you with an Exp. Share. Please note that the item isn't tradeable and every player can have only 1 Exp. Share on their account. More details can be found here. We hope the information provided will be useful to you. Please always feel free to come back and ask if you have any future questions or comment. Good luck in your adventures! - Kubrick

Hola. Gracias por ponerse en contacto con nosotros acerca de su problema. Verás, Chris Navideño tiene una serie de recompensas muy específicas que dependen de las victorias consecutivas que consigas. Después de 24 victorias consecutivas, te premiará con un Angel Halo Ring cosmético. A partir de 23 victorias consecutivas contra él, no te recompensará con un billete de reaparición, sino con un billete de reaparición natural. Si consigues vencerle otras 24 veces consecutivas, la recompensa seguirá siendo un Halo y no un Reroll Ticket desafortunadamente. Puedes consultar las recompensas y más detalles sobre Christmas Chris aquí. Esperamos que la información proporcionada te sea útil. Por favor, no dudes en volver y preguntar si tienes cualquier otra duda, problema o comentario. ¡Buena suerte en tus aventuras! - Kubrick

Hello again. You have my apologies for the delay of response. My thanks to @Lugario for taking the time to provide additional information and assistance. After further checks and consulting with my colleagues, I again could not find any traces of the Tree Axe. This leads me to believe that it is possible that you never had a Tree Axe in the first place. I checked your Inventory and Trades on both the Silver and Gold servers and in your Inventory, I did find a Pick Axe on the Silver server but no trace of a Tree Axe. If your Tree Axe was on one of your Pokémon, in your Inventory or traded out, it would've been possible to pinpoint exactly where it was. As it stands currently, no traces of a Tree Axe were found anywhere. I understand this may not be the outcome you hoped for and I can but present you my apologies for this unfortunate situation. Please always feel free to come back and ask if you have any other question or comment in the future. Good luck in your adventures! - Kubrick

Hello again. My thanks to @SnappyWNL and @Nlyax for providing answers as well. After your further explaination, I believe that is what must've happened: You bought two reroll ticket for 500 PvE coins and you went to Psychic Marina. However, again as stated by other players, you used these two reroll tickets to ACTIVATE the Double Reroll service only, not to actually reroll your Legendaries. To activate the Double Reroll service, you must pay either 1.2m, 2 Reroll Ticket or 1 Mysterious Ticket upfront to have the Double Reroll Service activated for one hour. We hope the explaination provided will help out clear the confusion. You have my apologies for this unfortunate situation. Do not shy away to come back and ask if you have any other questions or comment. Good luck in your adventures! - Kubrick

Hi. Thank you for contacting us about your issue. Can I ask if you had activated the Double Reroll Service before this happened? When you rerolled your Kyurem, did you notice the window popping up of the new IVs on your Kyurem? Were you adamant you had two Reroll Ticket when you went to the NPC? Did a crash or connection issue happen prior or after your rerolling? Your answer to these questions would be appreciated, but I believe it may be possible you were wrong about the quantity of Reroll Ticket in your possession or had previously used another. In any case, we will do our best to look further into it. Looking forward to your reply, - Kubrick

Hello again. I will consult with my colleagues to try and see what we can do. In the meantime @Maddara, after some checking, I believe the 600x480 resolution may be the key issue. Depending on the size of your screen, I would recommend to try the 800x600 resolution then relog to see if the proportions are to your liking. As for you @Jianychta, I would suggest the same, try and get the 800x600 resolution and relog. I will come back to you as soon as I have a concrete answer. Looking forward replying back to you, - Kubrick

Hello again. You are very welcome, glad to know your issue was resolved. I'll go ahead and lock this topic. Please always feel free to come back and ask if you have any future question, comment or issue. Good luck in your adventures! - Kubrick

Hi. Thank you for contacting us about your issue. Can I ask if you are trying to login via Mobile or PC, please? In either case, the first solution I could suggest is uninstalling/reinstalling the game entirely. Make sure that before you do, you delete every PROClient files including temporary files. Make sure nothing related to PROClient remains before reinstalling the game. Once you are certain no files are left on your Mobile or PC, go to this link and download the Client to your corresponding system. I'll kindly ask you to try the steps described above. If after reinstalling the game the situation doesn't appear to be fixed, come back and mention it here so we can proceee with further assistance. If you could join some screenshots of the error process, it would be tremendousely appreciated. Looking forward to your reply, - Kubrick

Hello again. Thank you for answering the questions. Everything isn't lost. Going by your answers, I believe the situation would call for you to try and get it via Birth Island by using a Mysterious Ticket. Sadly, Nikola cannot restore the chosen Sword of Justice Pokémon after missing to catch them. Only by encountering it on Birth Island will you get a chance to catch it again. I understand this may not be ideal or the situation you hoped for, and for that I present you my sincere apologies. If I am not mistaken, the spawning system of Birth Island was changed in December 2024, so it shouldn't be as long or hard to find your Legendary Pokémon again. We hope the information provided will be useful to you. Please feel free to come back and ask if you have any other question, comment or issue in the future. Good luck in your adventures! - Kubrick

Hi. Thank you for contacting us about your issue. I wanna ask a few questions to more accurately assess the situation and provide assistance. 1. When you say you did the Cobalion fight, do you mean that you went to the Icy Isles Labyrinth map and completed the quest there? (Where the Sailor takes your Pokémon and gives you a Form Oshawott that you gotta train then defeat the NPC Athos) 2. When you said "I choose Terrakion but sadly it got defeated", do you mean that you got to the end of the quest where Nikola in Matsuki Village mentions that one of them would like to join your team, you went to the Mountain Area Maze and got into battle with the Wild Terrakion level 50 but sadly it fainted before you caught it? 3. Can I ask to which Nikola NPC you went to when you said the next day you went back to check on Nikola again but he couldn't do anything for you? (More precisely, was it the Nikola NPC in Matsuki Village or the Nikola NPC in the Unknown Place) Please try to answer these questions to the best of your knowledge. I will try and get information in the meantime and will do my best to provide assistance. Looking forward to your reply, - Kubrick

Hello again. Glad to know the issue was fixed. You are very welcome. I'll go ahead and lock this thread now. Please always feel free to come back and ask if you have any other question/issue in the future. Good luck in your adventures! - Kubrick

Hello again. I have spoken with my fellow Staff Members. This is a bug that they are aware of and are working on fixing. The bug occurs when a player logs out immediately when finishing a battle (clicking the last move) and learning a move on any of their Pokémon. After logging back in, players can move again, but the issue reappears after the next battle (whether against an NPC or a wild Pokémon battle). In the meantime, a solution was proposed to hopefully allow you to continue progressing. What I would ask you to do is before interacting with Super Nerd Quinn, close the PROClient entirely. Then, reopen it again and log back in. When you'll do, you should be able to fight the Super Nerd Quinn and the text should finish allowing you to continue the story. Please try the solution described above and come back to tell us if you managed to continue forward with the story. If the solution offered didn't fix the issue, we'll continue with further assistance. Looking forward to your reply, - Kubrick

Hello again. Thank you for providing a video file, I have forwarded the issue to my colleagues. We will do our best to work out a solution and I will come back to you as soon as possible. Your patience is appreciated. Looking forward coming back to you with a solution, - Kubrick