I am so sorry about your case, however, given that we are in live beta the game is still under development. Crashes and bugs are expected to happen any moment. I am so sorry about that...
I get that if crash or bug happened and I know its not your fault don't get me wrong. Its just that its so unprofessional for stuff to do things like that I payed a lot of money to get pinch perfect poke with awesome ability to get it taken away and price to cut if half too. That's just not how u do stuff, because its their fault for not putting intimidate and moxie in the first place.