Hey there :Smile:
Did you make sure that your connection is not having any problems? This might be the cause for your problem.
If that is not your problem, you can try these steps:
If these don't help, check out your requirements over here
There maybe a new update again as many are having problems with this issue. Good luck :Heart:
hey thanks for the reply but i have done all of those things and i have full bars of internet i think its just the update as it use to work perfecttly before