Malusxmalus Posted July 16, 2018 Share Posted July 16, 2018 I just returned to PRO and merged my account (though I have only created a character in Red Server). Then I logged in and appeared at the right place where I logged out last time and found that all pokemons and items are gone. I can't even check my dex. System says I dont have a dex. Now I can't even catch new pokemon to continue since I have no pokemon at all so I can't battle. Last time when I played, I had one badge and few pokemon. Thanks. Link to comment Share on other sites More sharing options...
Malusxmalus Posted July 20, 2018 Author Share Posted July 20, 2018 Excuse me. Anyone handling it? Link to comment Share on other sites More sharing options...
Fluffles Posted July 20, 2018 Share Posted July 20, 2018 Excuse me. Anyone handling it? Hi there. Unfortunately, you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since your account was wiped, we are unable to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? You'll have 80 coins on this new account as well. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Malusxmalus Posted July 20, 2018 Author Share Posted July 20, 2018 Hi there. Unfortunately, you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since your account was wiped, we are unable to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? You'll have 80 coins on this new account as well. Yes please Link to comment Share on other sites More sharing options...
Fluffles Posted July 20, 2018 Share Posted July 20, 2018 Yes please Hi there. Your account has been reset. You should also have 80 coins on Silver. Can you please check that for me? ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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