Account Restarted

[Hdk213]

I have created my account on oct 2 and played the game for some months then a i stopped.

Today me and my friend entered to play our account had been restarted like our progress on the game, our costumize and all our pokemon.

So i wanna know why you did this and if we can have at our progress costume and mount back again.

[Barrizzleplays]

you have to merge from Red-Blue servers. look up merge

[Fluffles]

I have created my account on oct 2 and played the game for some months then a i stopped.

Today me and my friend entered to play our account had been restarted like our progress on the game, our costumize and all our pokemon.

So i wanna know why you did this and if we can have at our progress costume and mount back again.

Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. 
If you haven't updated your client you'll have to download the latest update here!

 

If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress.

 

Hope this helps and have a great day!