Guizooni Posted July 20, 2018 Share Posted July 20, 2018 I stopped playing for about 7 months or more, then i decided to download the game and play again and continue from where i was, but when i logged in, my character was not there, it started from the beginning, i've lost everything. Has the game been reset? Link to comment Share on other sites More sharing options...
Fluffles Posted July 20, 2018 Share Posted July 20, 2018 I stopped playing for about 7 months or more, then i decided to download the game and play again and continue from where i was, but when i logged in, my character was not there, it started from the beginning, i've lost everything. Has the game been reset? Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress. Hope this helps and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Guizooni Posted July 20, 2018 Author Share Posted July 20, 2018 Thanks, my pokes was in the blue/silver server, but i can't log in silver server, it says my username ou password is invalid, but i can log in gold server. How can i solve this? Link to comment Share on other sites More sharing options...
Guizooni Posted July 20, 2018 Author Share Posted July 20, 2018 After i look in my profile, i could merge my account, thanks for all help. Link to comment Share on other sites More sharing options...
Fluffles Posted July 20, 2018 Share Posted July 20, 2018 After i look in my profile, i could merge my account, thanks for all help. Hi there. Are you still having issues with connecting to the servers? ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Guizooni Posted July 23, 2018 Author Share Posted July 23, 2018 No, already playing. Link to comment Share on other sites More sharing options...
Fluffles Posted July 23, 2018 Share Posted July 23, 2018 No, already playing. Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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