Hello, I was ev training a Drilbur, and when it evolved into Excadrill, the macho brace he had equipped, dissapeared, did i just lost my macho brace cause of a game bug or will you refund it?

 

Thanks.

Hello, I was ev training a Drilbur, and when it evolved into Excadrill, the macho brace he had equipped, dissapeared, did i just lost my macho brace cause of a game bug or will you refund it?

 

Thanks.

According to our database, the excadrill in the first slot of your party is currently holding the Macho Brace. 251054 is the ID of the Excadrill. If it not on said pokemon, please show me a screenshot of this.

Is holding a macho brace cause I gave him another macho brace (I had 3 now I have 2), so I gave him another macho brace to can keep trainding evs, but I have still lose a macho brace.

Is holding a macho brace cause I gave him another macho brace (I had 3 now I have 2), so I gave him another macho brace to can keep trainding evs, but I have still lose a macho brace.

Hi there. Checking your logs on the database, I cannot find any trace of a third macho brace. There is also no way to prove that you had 3 Macho Braces and not two. Furthermore, there isn't really a possible way for a pokemon to lose an item through evolution. Therefore, if you have any proof of having 3 Macho Braces, please let me know. Otherwise, we can't recover the item in question.

 

Sorry for the inconvenience and I hope you understand.

I got 1148 hours played, 6m750k in cash, and a shiny collection which can worth 50m more or less.

 

I don't care about losing 20k, I just don't think is fair that cause of a bug on your game (and the game got bugs many times) , I lost a thing that was mine. I don't care about 20k, is just want my stuff back. Today was just a macho brace, but tomorrow can be a choice scarf or a shiny poke.

 

Obviously I don't have ss that I had 3 macho braces, cause I didn't expect that evolving a poke the item equiped would to have dissapeared.

 

What do you expect? You expect me to have ss of all my stuff (and refresh it every 2-3 days) just in case you have a bug in your game and I lost my stuff?

 

If you don't want to give me back my macho brace, at least please check the bug, cause is a real bug and could happen again.

I got 1148 hours played, 6m750k in cash, and a shiny collection which can worth 50m more or less.

 

I don't care about losing 20k, I just don't think is fair that cause of a bug on your game (and the game got bugs many times) , I lost a thing that was mine. I don't care about 20k, is just want my stuff back. Today was just a macho brace, but tomorrow can be a choice scarf or a shiny poke.

 

Obviously I don't have ss that I had 3 macho braces, cause I didn't expect that evolving a poke the item equiped would to have dissapeared.

 

What do you expect? You expect me to have ss of all my stuff (and refresh it every 2-3 days) just in case you have a bug in your game and I lost my stuff?

 

If you don't want to give me back my macho brace, at least please check the bug, cause is a real bug and could happen again.

Hi there. Thanks for your response. Unfortunately, we can't refund your Macho Brace. However, I'll inform the involved parties of this issue so it can be addressed. Please take note that our game is in BETA and therefore there will always be unexpected bugs that may happen. We can't assure anything, but we're always trying our best to ensure stability and consistency.

 

With that said, I really hope you do understand as to why we can't fulfill your request.