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My friend account can't login [SOLVED]

Porchblue
in Resolved General Support

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Hi guys,

 

Is it still possible to play with my friend account which he created 2 years ago?

The problem is that he can't login to this account but he know the username and the email.

When he try to reset my password it says that my username and email does not exist :(

37694198_1922107344479402_5774269094916259840_n.thumb.png.ccfc905fe1b6179f20e2b1dd29ae70d5.png

Untitled.png.2305f01201bfa3dbbddf5718338a8668.png

Hi guys,

 

Is it still possible to play with my friend account which he created 2 years ago?

The problem is that he can't login to this account but he know the username and the email.

When he try to reset my password it says that my username and email does not exist :(

Hi there. As you are not directly your friend, please tell him to make a post under General Complaints regarding his issue. We cannot disclose his account information to you. Therefore if he cannot access his account, please tell that making an alternate account to be able to post on the forums is fine.

 

I'll be looking forward to addressing his concern then. For now, please let him know what I've said.

Fluffles_Sig_Toge_Lurk_2.png

♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

  • Author
Hi there. As you are not directly your friend, please tell him to make a post under General Complaints regarding his issue. We cannot disclose his account information to you. Therefore if he cannot access his account, please tell that making an alternate account to be able to post on the forums is fine.

 

I'll be looking forward to addressing his concern then. For now, please let him know what I've said.

 

thanks, I'll pass the message on to him.

thanks, I'll pass the message on to him.

Thank you for that! Since there isn't much further I can discuss with you, I'll now lock this thread. If you have any further questions, please don't hesitate to ask!

Fluffles_Sig_Toge_Lurk_2.png

♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

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