Error

[Julie09ichi]

I just uninstalled the old version and installed the new version but I'm not able to log in as it is telling wrong password and username

Please fix it soon as I'm an active player

[Menrva]

I just uninstalled the old version and installed the new version but I'm not able to log in as it is telling wrong password and username

Please fix it soon as I'm an active player

 

Hi Julie09ichi,

 

I'm sorry about the inconvenience. Try changing your password here. Make sure your new password contains both letters and numbers. This should resolve the issue.

 

Let me know if you continue having issues. Have a great day.

Edited July 28, 2018 by Menrva

[Julie09ichi]

Hi Julie09ichi,

 

I'm sorry about the inconvenience. Try changing your password here. Make sure your new password contains both letters and numbers. This should resolve the issue.

 

Let me know if you continue having issues. Have a great day.

[Julie09ichi]

I tried changing it in dashboard it's showing same error please help me to get me back my account

[Menrva]

I tried changing it in dashboard it's showing same error please help me to get me back my account

 

Hi Julie09ichi,

 

Try to clear cache. You can use https://www.piriform.com/ccleaner to do so.