Lost Money because of a random gamecrash

[Unkowndemonlord]

I was at the top 4 in kanto i healed in the end of every fight i fought the 4th member of the top 4 and then my game crashed and all of my money i wrasted for healing is gone now PLS help me to get this back it was a game fail! i Lost 50k

[Menrva]

I was at the top 4 in kanto i healed in the end of every fight i fought the 4th member of the top 4 and then my game crashed and all of my money i wrasted for healing is gone now PLS help me to get this back it was a game fail! i Lost 50k

 

Hi UnknownDemondLord,

 

I’m extremely sorry for this frustrating situation. I understand that disconnecting mid battle is really irritating and especially when you’re about to win. Unfortunately, crashes and rollbacks do occur. The game is in BETA which is explained under “Lost by crash issues” here. It is also stated that refunds are not given for these situations. Exceptions can not be made since it would be unfair to players who have disconnected during boss fights as well.

 

When crashes occur, you can check the server status to see if it is not your connection. The status can be viewed here. Alternatively, you can use the Reborn bot with the command ^up which is the best source of information regarding this. You can also check the announcements in the PRO Discord server to see if anything was said pertaining to crashes or maintenance.

 

To optimize how the game is running and to avoid crashes, please review the following links depending on your OS:

Win7 Guide: https://tinyurl.com/crashhelp

Win10 Crash Fix: https://pokemonrevolution.net/forum/index.php?threads/windows-10-crashes-in-pro-ntdll-dll.12215/.

Android Guide: https://pokemonrevolution.net/forum/topic/13611-url

Mac Guide: https://pokemonrevolution.net/forum/topic/28486-url

Linux/GNU Guide: https://pokemonrevolution.net/forum/topic/22138-url

 

Other solution for crash (follow 3 steps)

1. Unzip file without using WinRAR or 7zip

2. Disable anti-virus program

3. Restart computer

 

It’s extremely likely that your internet is causing the problem. There are a few things you can do to improve it:

If you’re using a proxy or VPN, try to play the game without it.

Restart your router

Troubleshoot your internet connection and identify any failed pings.

 

You may find this Money Making Guide useful for replacing what was lost: https://pokemonrevolution.net/forum/index.php?threads/daeons-guide-to-money-making.28803/.

 

Again, I’m sorry that this happened to you. Following the steps from the guides above will hopefully reduce any disconnections in the future. Have a good day.