Scriptkus Posted July 29, 2018 Share Posted July 29, 2018 A friend tried to reset his password first but got no email back with the resettet password. After that he tried to change his email but this doesnt work to. Help please. Link to comment Share on other sites More sharing options...
Menrva Posted July 29, 2018 Share Posted July 29, 2018 A friend tried to reset his password first but got no email back with the resettet password. After that he tried to change his email but this doesnt work to. Help please. Hello Scriptkus, I'm sorry about the inconvenience for your friend. If he has already checked the spam/junk folder, please have him try using a different browser such as Firefox. While using this browser, attempt to reset the password here and check the email again. Also, on some occasions the email may take up to 30 minutes to be received. He may also need to use an email service such as Gmail, Outlook, or Yahoo if he is not already doing so. Keep in mind that the password must be alphanumerical. Let me know if this resolves his issue. Have a great day. Rules | General Support | PRO Useful Links | Report Center | Discipline Appeals | Discord Link to comment Share on other sites More sharing options...
Scriptkus Posted July 30, 2018 Author Share Posted July 30, 2018 (edited) He still received no email Problem is: This mail is very old and he used it to registrate his account for about 2 years, he doenst get any emails not even mails from me or from himself. Edited July 30, 2018 by Scriptkus Link to comment Share on other sites More sharing options...
Fluffles Posted July 30, 2018 Share Posted July 30, 2018 He still received no email Problem is: This mail is very old and he used it to registrate his account for about 2 years, he doenst get any emails not even mails from me or from himself. Hi there. Please tell your friend to create a new account with a new gmail account as this will allow him to get the email easily. If he really wants to, he can change the email used on his account afterwards. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Scriptkus Posted July 30, 2018 Author Share Posted July 30, 2018 He is not able to change the email cause if he try to change his email he will receive no email cause his email Account is deactivated, someone have to change his email manually into his new mail address. He is registrated since 2016 and dont want to make a new Account he want to give it to me. Link to comment Share on other sites More sharing options...
Fluffles Posted July 30, 2018 Share Posted July 30, 2018 He is not able to change the email cause if he try to change his email he will receive no email cause his email Account is deactivated, someone have to change his email manually into his new mail address. Please let your friend know that he'll have to make a complaint in the General Complaint Area regarding this so that we may change his email for him. I cannot disclose any of his account's information to you. However, I can disclose it to him in an alternate account. Therefore, until then, looking forward to seeing his thread. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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