Kamiyu Posted July 29, 2018 Share Posted July 29, 2018 Hi everyone! I am new on PRO and I have an important problem: I cannot play! I have activated my account (obvious, I can write here) but once I have the game launched, I cannot log in on either of the two servers. I guess I have to chose one, but I do not know how to... If someone can tell me, I would be glad. Thanks in advance and good game! Link to comment Share on other sites More sharing options...
Letrix Posted July 29, 2018 Share Posted July 29, 2018 Simply enter your account details into the Username and Password fields and click on whichever server button you wish to play on. If your client is freezing after clicking one of these buttons then you should check your internet connection. If you're getting any messages after clicking a Login button then let me know and I can try resolve the issue. ...And all will burn, beneath the shadow of my wings. Do not contact staff members for private support. Share your questions on the forums as they could be useful to others. Remember to use the correct forum when posting. Unsolicited messages will be trashed. Thanks. Link to comment Share on other sites More sharing options...
Kamiyu Posted July 29, 2018 Author Share Posted July 29, 2018 This is what I'm already doing but it says: "invalid username or password" and when I enter them to connect on the forum, for example, I have no problem. Link to comment Share on other sites More sharing options...
Fluffles Posted July 30, 2018 Share Posted July 30, 2018 This is what I'm already doing but it says: "invalid username or password" and when I enter them to connect on the forum, for example, I have no problem. Hi there. Please ensure if that you are entering the correct username and password when logging in. If you are still getting an "Invalid Password" error, please be sure to change your password here. Don't forget it has to be Alphanumerical as well. It is important to change your password on the Dashboard rather than the forums since they differ. Let me know if you can't get on the dashboard either. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Kamiyu Posted July 30, 2018 Author Share Posted July 30, 2018 You mean my game password and my forum password are two separated entities? This could explain my problem, then. Will the link you gave me send me to the right place to change my game password? Link to comment Share on other sites More sharing options...
Kamiyu Posted July 30, 2018 Author Share Posted July 30, 2018 I have changed my password as you said and it works now, thank you so much! Link to comment Share on other sites More sharing options...
Fluffles Posted July 30, 2018 Share Posted July 30, 2018 I have changed my password as you said and it works now, thank you so much! Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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