Shiiinji Posted August 4, 2018 Share Posted August 4, 2018 Hi. I lost my first account because it was banned because the game kept freezing so i kept logging out. After a few days my account got banned. And now on my main account is still freezes. How can i fix this. I don't want my account to be banned again because of lag. :/ Link to comment Share on other sites More sharing options...
Fluffles Posted August 4, 2018 Share Posted August 4, 2018 Hi. I lost my first account because it was banned because the game kept freezing so i kept logging out. After a few days my account got banned. And now on my main account is still freezes. How can i fix this. I don't want my account to be banned again because of lag. :/ Hi there. First of all, can you please check with your internet provider to see if they are having technical issues. Next, can you try the following? • Run the game in compatability mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Shiiinji Posted August 8, 2018 Author Share Posted August 8, 2018 Hi there. First of all, can you please check with your internet provider to see if they are having technical issues. Next, can you try the following? • Run the game in compatability mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager Done. But it still lags at times. My isp is okay too. :( Link to comment Share on other sites More sharing options...
Fluffles Posted August 8, 2018 Share Posted August 8, 2018 Done. But it still lags at times. My isp is okay too. :( Hi there. Can you please try to use a VPN or a Proxy? ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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