Shadowlper Posted August 4, 2018 Share Posted August 4, 2018 Hello, I recently started playing on the Silver Server again but when i logged in I had no Pokemon, no Pokedex entrees and I can't catch a Pokemon. When I try to catch a Pokemon I always get a black screen and I can't get back to the Home City. I spawned in Cerulean Citry where I stopped playing in 2016. It's a little bit frustrating because I payed for the membership too but I can't really play the game now. I hope someone can help me fix my problem. kind regards ShadowLper (this is also my Account name on this Game) Link to comment Share on other sites More sharing options...
Fluffles Posted August 4, 2018 Share Posted August 4, 2018 Hello, I recently started playing on the Silver Server again but when i logged in I had no Pokemon, no Pokedex entrees and I can't catch a Pokemon. When I try to catch a Pokemon I always get a black screen and I can't get back to the Home City. I spawned in Cerulean Citry where I stopped playing in 2016. It's a little bit frustrating because I payed for the membership too but I can't really play the game now. I hope someone can help me fix my problem. kind regards ShadowLper (this is also my Account name on this Game) Hi there. Unfortunately, you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have 80 coins on it. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Shadowlper Posted August 4, 2018 Author Share Posted August 4, 2018 Hi there. Unfortunately, you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have 80 coins on it. Yes that would be great if you could do that Link to comment Share on other sites More sharing options...
Fluffles Posted August 4, 2018 Share Posted August 4, 2018 Yes that would be great if you could do that Hi there. Your account has been reset and coins have been added to your account on Silver. Can you check that for me? ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Shadowlper Posted August 4, 2018 Author Share Posted August 4, 2018 Hi there. Your account has been reset and coins have been added to your account on Silver. Can you check that for me? Yes i can make a new char now thanks a lot. geate help Link to comment Share on other sites More sharing options...
Fluffles Posted August 4, 2018 Share Posted August 4, 2018 Yes i can make a new char now thanks a lot. geate help Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now