Reveneye Posted August 5, 2018 Share Posted August 5, 2018 Nick: Reveneye Server: Silver Description of the problem: After doing the merge on this account, I entered the game and all my pokemons were gone, there was no pokemon in my backpack and also none on the pc. I'm in the pewter pokecente and I'm stuck and can not do anything. Link to comment Share on other sites More sharing options...
Fluffles Posted August 6, 2018 Share Posted August 6, 2018 Nick: Reveneye Server: Silver Description of the problem: After doing the merge on this account, I entered the game and all my pokemons were gone, there was no pokemon in my backpack and also none on the pc. I'm in the pewter pokecente and I'm stuck and can not do anything. [ATTACH=full]33034[/ATTACH] Hi there. Unfortunately, you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have 80 coins on it. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Reveneye Posted August 6, 2018 Author Share Posted August 6, 2018 Hi there. Unfortunately, you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have 80 coins on it. Yes, I accept Link to comment Share on other sites More sharing options...
Fluffles Posted August 6, 2018 Share Posted August 6, 2018 Yes, I accept Hi there. Your account has been reset and you should now have 80 coins on it. Can you check that for me? ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Reveneye Posted August 6, 2018 Author Share Posted August 6, 2018 Hi there. Your account has been reset and you should now have 80 coins on it. Can you check that for me? It's all right, thanks for your help. Link to comment Share on other sites More sharing options...
Fluffles Posted August 6, 2018 Share Posted August 6, 2018 It's all right, thanks for your help. Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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