Spacecooky Posted August 7, 2018 Share Posted August 7, 2018 Hi. I played for a short time in 2016 on the red server. Now I had to merge with the silver server. After logging in, it seems that I don't have any pokemon left. I returned to Professor Oak, cannot chose a pokemon (because I already did) and he won't let me leave his lab again, cause he still has something to tell me (but he won't talk to me either...) Link to comment Share on other sites More sharing options...
Fluffles Posted August 7, 2018 Share Posted August 7, 2018 Hi. I played for a short time in 2016 on the red server. Now I had to merge with the silver server. After logging in, it seems that I don't have any pokemon left. I returned to Professor Oak, cannot chose a pokemon (because I already did) and he won't let me leave his lab again, cause he still has something to tell me (but he won't talk to me either...) Hi there. Unfortunately, you may have been apart of a wipe that happened in the past. Your account would’ve been wiped if it was inactive for a year and had less than 10 hours on it. This was done to stabilize the server due to numerous crashes. Since account was wiped, then we wouldn’t be able to retrieve your data. In this case, we may be able to offer you an account reset. Are you interested in taking this offer? Your Silver account will have 80 coins on it. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Spacecooky Posted August 7, 2018 Author Share Posted August 7, 2018 Yeah, please reset it. Link to comment Share on other sites More sharing options...
Fluffles Posted August 8, 2018 Share Posted August 8, 2018 Yeah, please reset it. Hi there. Your account on Silver has been reset and 80 coins have been added to it. Can you check that for me please? ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Spacecooky Posted August 8, 2018 Author Share Posted August 8, 2018 Hi. Just checked it. Reset was succesful and 80 coins have been added. Thanks! Link to comment Share on other sites More sharing options...
Fluffles Posted August 8, 2018 Share Posted August 8, 2018 Hi. Just checked it. Reset was succesful and 80 coins have been added. Thanks! Glad to hear that your issue has been resolved. If you have any further questions, please don't hesitate to ask. With that said, will now be locking this thread. Good luck and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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