Hasaoharris Posted August 10, 2018 Share Posted August 10, 2018 I havent logged in in a while, due to adulting and stuff. but when i tried to log in earlier it said that my account was invalid. i ws wondering what couldve happened in the time i was gone! Link to comment Share on other sites More sharing options...
Fluffles Posted August 10, 2018 Share Posted August 10, 2018 I havent logged in in a while, due to adulting and stuff. but when i tried to log in earlier it said that my account was invalid. i ws wondering what couldve happened in the time i was gone! Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress. Hope this helps and have a great day! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Hasaoharris Posted August 10, 2018 Author Share Posted August 10, 2018 Hello there! Please do note that the Red server has now merged with the Blue server to form the Silver server and the Yellow server has now been renamed as the Gold server. If you haven't updated your client you'll have to download the latest update here! If you played on the Red/Blue Server, you will also have to log onto the Dashboard and merge your accounts. Also, don't forget to select the correct server as your main server. Furthermore, please be sure to read the Merge FAQ for questions you may have as well as the Common Merge Errors:FAQ if you encounter issues whilst merging. If you played on the Yellow server, then you may simply log on the Gold server and should still have your items and continue your progress. Hope this helps and have a great day! hey thanks, but its not allowing me to merge my account. when i tried to it said i made a new account. Link to comment Share on other sites More sharing options...
Fluffles Posted August 10, 2018 Share Posted August 10, 2018 hey thanks, but its not allowing me to merge my account. when i tried to it said i made a new account. Hi there. Please take note that you'll need to log onto the Dashboard (click on the word above to go to it), in order to merge. After merging, you should be able to log onto the Silver Server. You don't do this in the actual client. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Hasaoharris Posted August 11, 2018 Author Share Posted August 11, 2018 Hi there. Please take note that you'll need to log onto the Dashboard (click on the word above to go to it), in order to merge. After merging, you should be able to log onto the Silver Server. You don't do this in the actual client. Thats the thing when i go to the dashboard it says that i just created my account, but ive been playing for 2 years Link to comment Share on other sites More sharing options...
Fluffles Posted August 11, 2018 Share Posted August 11, 2018 Thats the thing when i go to the dashboard it says that i just created my account, but ive been playing for 2 years Hi there. Please disregard that and simply merge your accounts! Let me know if you have any further issues merging. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Hasaoharris Posted August 11, 2018 Author Share Posted August 11, 2018 Hi there. Please disregard that and simply merge your accounts! Let me know if you have any further issues merging. hey I'm sorry for the misunderstanding, when i go to the dashboard it doesn't allow me to merge my account from the old server. it doesn't give me that option. thats why im thinking that my account may have been deleted. Link to comment Share on other sites More sharing options...
Fluffles Posted August 11, 2018 Share Posted August 11, 2018 hey I'm sorry for the misunderstanding, when i go to the dashboard it doesn't allow me to merge my account from the old server. it doesn't give me that option. thats why im thinking that my account may have been deleted. Hi there. Below is a visual guide on how to merge. Do you not see the 'Merge is Required' button? Quick Reminder on how to merge: [spoiler=Step 1]Log into your dashboard and click the [Merge is required] button: [spoiler=Step 2]Spoiler: Step 2 Select the desired merge option; once you get the successful merge dialogue, you're done! ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Hasaoharris Posted August 11, 2018 Author Share Posted August 11, 2018 I apologize there is no click option to merge accounts Link to comment Share on other sites More sharing options...
Fluffles Posted August 11, 2018 Share Posted August 11, 2018 I apologize there is no click option to merge accounts Hi there. First of all, I've removed the screenshot as it contains sensitive information. Now, since you don't have the option to Merge, I can request to have your account merged for you. Is the Red server what you would like to select as your main server? ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
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