Hi, I just lost 2 coin capsules I've bought some time before the rollback. I've read the rollback thread but I don't think it's that kind of situation (my apologies for this post if it is) : I received the ccs attached on 2 magnemites, who went straight into my boxes cause i had a full party. I went to the box, put the pokes in my party and took the cc's from them, then I released them (they had an ID number when I did). I might even have logged out before the rollback. When I logged in after one of the crashes I noticed i had 12k but no ccs and no magnemites. Could you check what happened? I mean if the magnemites got and ID the data should have been saved, right?

Thanks :)

Hi, I just lost 2 coin capsules I've bought some time before the rollback. I've read the rollback thread but I don't think it's that kind of situation (my apologies for this post if it is) : I received the ccs attached on 2 magnemites, who went straight into my boxes cause i had a full party. I went to the box, put the pokes in my party and took the cc's from them, then I released them (they had an ID number when I did). I might even have logged out before the rollback. When I logged in after one of the crashes I noticed i had 12k but no ccs and no magnemites. Could you check what happened? I mean if the magnemites got and ID the data should have been saved, right?

Thanks :)

 

Hello Diana420,

 

I'm sorry about this inconvenience. I have checked your account, and according to the database, you have two coin capsules in your inventory. These should be located in your bag under the section, "Misc. Items." Can you check again and let me know in case you accidentally overlooked them? It would also be helpful if you provided a screenshot of your bag showing the coin capsules are missing.

 

Thank you for your patience and again, I'm sorry about this inconvenience. I hope you have a great day.

I bought 5 cc the last three days, with one I bought a jetski, I already had two in my backpack, and the last 2 are missing (I was supposed to have 4 closed ones right now) ..

Thanks for your help

Hello Diana420,

 

I'm sorry about this inconvenience. I have checked your account, and according to the database, you have two coin capsules in your inventory. These should be located in your bag under the section, "Misc. Items." Can you check again and let me know in case you accidentally overlooked them? It would also be helpful if you provided a screenshot of your bag showing the coin capsules are missing.

 

Thank you for your patience and again, I'm sorry about this inconvenience. I hope you have a great day.

That was my original cry for help xD I forgot to mention about the 2cc i already had, sorry

That was my original cry for help xD I forgot to mention about the 2cc i already had, sorry

 

Hello again,

 

Thank you for further clarifying this situation. I was able to find the magnemites that were released in the database. They were holding the coin capsules. These have been restored. Again, thank you for your patience. Have a great day.

Edited August 12, 20187 yr by Menrva

I have no words to thank you enough <3

Have a great day aswell !

Hello Diana420,

 

I'm happy to hear that everything is resolved for you now. Staff is always here to help. Since the problem is now solved, I am going to close this thread. Enjoy your Pokemon adventures!

 

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