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I was trying to login game but when I click on login button it says connecting to server but didn't connect I already try to reinstall Pro latest client it was happening since the new update I guess yesterday other wise before update its working fine but now it sucks

 

As u can see in attachment he says loging but he didn't

 

Kindly help me plzz

Thank you

Screenshot_2018-08-13-09-16-31.thumb.jpg.c4f471b9c6340f67b69939208cdc510e.jpg

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I was trying to login game but when I click on login button it says connecting to server but didn't connect I already try to reinstall Pro latest client it was happening since the new update I guess yesterday other wise before update its working fine but now it sucks

 

As u can see in attachment he says loging but he didn't

 

Kindly help me plzz

Thank you

Hi there. As quoted, could you please try to let it log in and leave it for about 5 minutes? Let me know if it still doesn't connect you to the servers. As quoted,

If you are able to see a "Logging in" prompt and it fades, please be patient as at this point, the client is attempting to establish a connection and/or will place your account in a temporary "ghost" queue. Afterwards, you will be placed into the server at a later time without being able to see the queue box. It happens when having many people join in server, so try to restart your client and try again. It can take 3-5 times for the queue to be shown.
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General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

Hi there. As quoted, could you please try to let it log in and leave it for about 5 minutes? Let me know if it still doesn't connect you to the servers. As quoted,

Did tht thing keep saying connecting to server loading screen is not appearing

Did tht thing keep saying connecting to server loading screen is not appearing

Can you please try the following?

• Run the game in compatability mode

• Update your Display/Graphical Drivers

• Update your Windows Version

• Add an exception for the client in your Firewall and Antivirus

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

Can you please try the following?

• Run the game in compatability mode

• Update your Display/Graphical Drivers

• Update your Windows Version

• Add an exception for the client in your Firewall and Antivirus

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

 

Im a mobile user here r my mobile specs

Still the same didn't even show a loading map screen:((

Screenshot_2018-08-13-14-08-22-526_com.android.settings.thumb.png.a95a3c651701e8ed5cbb73043958e5f6.png

Im a mobile user here r my mobile specs

Still the same didn't even show a loading map screen:((

Hi there. Can you try to close all your background apps and clear the app history then restart your phone? Afterwards, sould you please try to uninstall and delete all your PRO files on your phone? Then, please install the new download found here.

 

Let me know if this works for you.

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

Hi there. Can you try to close all your background apps and clear the app history then restart your phone? Afterwards, sould you please try to uninstall and delete all your PRO files on your phone? Then, please install the new download found here.

 

Let me know if this works for you.

 

It works works only when I was using my mobile data but when I try to play with my WiFi it doesn't show loading map screen why?

Edited by LOKESH17
It works works only when I was using my mobile data but when I try to play with my WiFi it doesn't show loading map screen why?

Hi there. In that case the issues is with your internet provider. You may need to call them up to see if they are experiencing technical difficulties. Since you can play with mobile data, but not wifi, the issue lies on your end and not the client's. Please see to it that you ensure a secure connection when playing PRO.

Fluffles_Sig_Toge_Lurk_2.png

General Support PRO Reporting Punishment Policy Discipline Appeals

 

Please do not contact staff members for private support.

Share your questions on the forums, as they can then be of use to others.

Unsolicited messages will be sent to the Black Forest, never to be seen again.

Hi there. In that case the issues is with your internet provider. You may need to call them up to see if they are experiencing technical difficulties. Since you can play with mobile data, but not wifi, the issue lies on your end and not the client's. Please see to it that you ensure a secure connection when playing PRO.

 

Ty for the help bro u seriously r my life saver i though its my mobile problm but iys not wht a relief btw ty u vry much once again

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