Lokesh17 Posted August 13, 2018 Share Posted August 13, 2018 I was trying to login game but when I click on login button it says connecting to server but didn't connect I already try to reinstall Pro latest client it was happening since the new update I guess yesterday other wise before update its working fine but now it sucks As u can see in attachment he says loging but he didn't Kindly help me plzz Thank you https://tinypic.com/view.php?pic=6opqg7&s=9 Link to comment Share on other sites More sharing options...
Fluffles Posted August 13, 2018 Share Posted August 13, 2018 I was trying to login game but when I click on login button it says connecting to server but didn't connect I already try to reinstall Pro latest client it was happening since the new update I guess yesterday other wise before update its working fine but now it sucks As u can see in attachment he says loging but he didn't Kindly help me plzz Thank you Hi there. As quoted, could you please try to let it log in and leave it for about 5 minutes? Let me know if it still doesn't connect you to the servers. As quoted, If you are able to see a "Logging in" prompt and it fades, please be patient as at this point, the client is attempting to establish a connection and/or will place your account in a temporary "ghost" queue. Afterwards, you will be placed into the server at a later time without being able to see the queue box. It happens when having many people join in server, so try to restart your client and try again. It can take 3-5 times for the queue to be shown. 1 ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Lokesh17 Posted August 13, 2018 Author Share Posted August 13, 2018 (edited) Okk Edited August 13, 2018 by LOKESH17 https://tinypic.com/view.php?pic=6opqg7&s=9 Link to comment Share on other sites More sharing options...
Lokesh17 Posted August 13, 2018 Author Share Posted August 13, 2018 Hi there. As quoted, could you please try to let it log in and leave it for about 5 minutes? Let me know if it still doesn't connect you to the servers. As quoted, Did tht thing keep saying connecting to server loading screen is not appearing https://tinypic.com/view.php?pic=6opqg7&s=9 Link to comment Share on other sites More sharing options...
Fluffles Posted August 13, 2018 Share Posted August 13, 2018 Did tht thing keep saying connecting to server loading screen is not appearing Can you please try the following? • Run the game in compatability mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Lokesh17 Posted August 13, 2018 Author Share Posted August 13, 2018 Can you please try the following? • Run the game in compatability mode • Update your Display/Graphical Drivers • Update your Windows Version • Add an exception for the client in your Firewall and Antivirus • Clear out your Physical Memory or Ram to free up space • Terminate processes you don't need in the Task Manager Im a mobile user here r my mobile specs Still the same didn't even show a loading map screen:(( https://tinypic.com/view.php?pic=6opqg7&s=9 Link to comment Share on other sites More sharing options...
Fluffles Posted August 13, 2018 Share Posted August 13, 2018 Im a mobile user here r my mobile specs Still the same didn't even show a loading map screen:(( Hi there. Can you try to close all your background apps and clear the app history then restart your phone? Afterwards, sould you please try to uninstall and delete all your PRO files on your phone? Then, please install the new download found here. Let me know if this works for you. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Lokesh17 Posted August 13, 2018 Author Share Posted August 13, 2018 (edited) Hi there. Can you try to close all your background apps and clear the app history then restart your phone? Afterwards, sould you please try to uninstall and delete all your PRO files on your phone? Then, please install the new download found here. Let me know if this works for you. It works works only when I was using my mobile data but when I try to play with my WiFi it doesn't show loading map screen why? Edited August 13, 2018 by LOKESH17 https://tinypic.com/view.php?pic=6opqg7&s=9 Link to comment Share on other sites More sharing options...
Fluffles Posted August 13, 2018 Share Posted August 13, 2018 It works works only when I was using my mobile data but when I try to play with my WiFi it doesn't show loading map screen why? Hi there. In that case the issues is with your internet provider. You may need to call them up to see if they are experiencing technical difficulties. Since you can play with mobile data, but not wifi, the issue lies on your end and not the client's. Please see to it that you ensure a secure connection when playing PRO. ♡ General Support ♡ PRO Reporting ♡ Punishment Policy ♡ Discipline Appeals ♡ Please do not contact staff members for private support. Share your questions on the forums, as they can then be of use to others. Unsolicited messages will be sent to the Black Forest, never to be seen again. Link to comment Share on other sites More sharing options...
Lokesh17 Posted August 13, 2018 Author Share Posted August 13, 2018 Hi there. In that case the issues is with your internet provider. You may need to call them up to see if they are experiencing technical difficulties. Since you can play with mobile data, but not wifi, the issue lies on your end and not the client's. Please see to it that you ensure a secure connection when playing PRO. Ty for the help bro u seriously r my life saver i though its my mobile problm but iys not wht a relief btw ty u vry much once again https://tinypic.com/view.php?pic=6opqg7&s=9 Link to comment Share on other sites More sharing options...
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