repeating problem

[Kaliieg]

My entire game screen gets darkened. Everytime I start PRO.

 

First time this happened was yesterday morning. I delete and redownload the game. Then play the new file. It's fine. Then I start it up again just 2 minutes ago. Again, darkened screen. Please fix.

[Fluffles]

My entire game screen gets darkened. Everytime I start PRO.

 

First time this happened was yesterday morning. I delete and redownload the game. Then play the new file. It's fine. Then I start it up again just 2 minutes ago. Again, darkened screen. Please fix.

Hi there. Can you please try the following? Also can you describe your issue further?

• Run the game in compatability mode

• Update your Display/Graphical Drivers

• Update your Windows Version

• Add an exception for the client in your Firewall and Antivirus

• Clear out your Physical Memory or Ram to free up space

• Terminate processes you don't need in the Task Manager

[Kaliieg]

I have windows 10...This is a 1-year old gaming laptop. graphics and visuals should be more than good. It isnt blocked by my antivirus thing. What is running with compatiblility mode?

[Kaliieg]

how do i check which windows im using? I troubleshooted, and it said windows 8 testing.

[Fluffles]

how do i check which windows im using? I troubleshooted, and it said windows 8 testing.

Hi there. In order to run a program in compatability mode, please check out and follow the directions here. If your laptop is a year old, there is a possibility that its graphical drivers are not up to date. If you're not using the latest Windows version, you may wanna update that too.

[Kaliieg]

My graphical drives should be up to date. It's very new computer.