Problems to enter the silver server

[Carne665]

Hello, the problem I have is that I do not enter the server silver I get a message that my account or password is incorrect. But to the server gold I can enter without problems.

[Menrva]

Hello, the problem I have is that I do not enter the server silver I get a message that my account or password is incorrect. But to the server gold I can enter without problems.

 

Hello Carne665,

 

I'm really sorry about this inconvenience. It appears that you have already merged your account. Since you still receive an “Invalid Password/Username" message after completing the merge, please change your password here. Make sure your new password contains both letters and numbers. This should resolve the issue.

 

Again, I’m sorry for the inconvenience. Let me know if this works for you. I hope you have a great day.